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teresa.sullivan
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September 1, 2023
Solved

Daily usage amount not updating?

  • September 1, 2023
  • 8 replies
  • 1060 views

Hi my online account daily usage amount is not updating it is still the same as the opening amount at the beginning of the month. Looking at the smart meter readings they have been updated daily. Is there a reboot that can be done.  It’s clearly an IT matter not a meter problem.

Best answer by teresa.sullivan

Updated on 29/07/26 by Ben_OVO

 

Hi Emmanuelle,

 

It seems to have started working again, I managed to work out how much I owed for the previous month as the bill payment info page had updated and I paid it, which I think may have rebooted the system (possibly)!!!  Fingers crossed.

 

Many thanks for your quick reply.

Teresa

 

To ensure your online account / app usage graphs are showing the best possible data you’ll need to change your smart meter reading schedule to half-hourly (see guides below). If you have traditional ‘non-smart’ meters, then the Usage Graphs will be very basic, as they are designed to work with smart meters. You can book a free smart meter installation here.

 

 

8 replies

BPLightlog
Super User
BPLightlogSuper User
Super User
September 1, 2023

Hi @teresa.sullivan , what do you see on your usage page?

https://account.ovoenergy.com/usage
Nothing, or some graphic ?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
T
Rank 2
teresa.sullivanAuthor
Rank 2
September 1, 2023

Hi BPLightlog,  all the graphics are there including the daily kWh usage.  Its just the home page where it says amount to pay and make a payment now that normally changes daily has stayed at £2.15.  Which was what was left after I paid the bill last month.  I have just given them my gas reading as this is not a smart meter and the bill is the right amount.  It’s just the daily amount that hasn’t been updating.

BPLightlog
Super User
BPLightlogSuper User
Super User
September 1, 2023

I was just wondering how much of the detail was affected. So the latest billing page isn’t updating ?

https://account.ovoenergy.com/billing-details

I’ve seen something like that before but the graphics were missing too in that case

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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teresa.sullivanAuthor
Rank 2
September 1, 2023

The latest billing page has updated since a gave the gas meter reading.  It’s the home page box “Amount to pay”  next to the box “set up your direct debit”

 

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
September 4, 2023

Hey @teresa.sullivan,

 

Sorry to hear this,

 

Are you able to upload a screenshot so we can see what you’re seeing on the online account?

Renewable Energy? Big Fan.
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Rank 2
teresa.sullivanAuthorSolved
Rank 2
September 4, 2023

Updated on 29/07/26 by Ben_OVO

 

Hi Emmanuelle,

 

It seems to have started working again, I managed to work out how much I owed for the previous month as the bill payment info page had updated and I paid it, which I think may have rebooted the system (possibly)!!!  Fingers crossed.

 

Many thanks for your quick reply.

Teresa

 

To ensure your online account / app usage graphs are showing the best possible data you’ll need to change your smart meter reading schedule to half-hourly (see guides below). If you have traditional ‘non-smart’ meters, then the Usage Graphs will be very basic, as they are designed to work with smart meters. You can book a free smart meter installation here.

 

 

    S
    Rank 2
    Sally123
    Rank 2
    February 9, 2024

    I used to get my previous days usage by about 10am, suddenly its taking 2 or 3 days, anyone know why? Really annoying

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    February 9, 2024

    I used to get my previous days usage by about 10am, suddenly its taking 2 or 3 days, anyone know why? Really annoying

    Could be a number of things .. I use a third party (authorised) for much of my info. For example, as of the early hours from this morning I got all of yesterdays usage info 

    and I already have todays from a few hours ago 

    Here’s a guide if you want a look - the services don’t cost anything 

     

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd