Corgi Complaint: No heating or hot water?
OVOS LEGAL OBLIGATION
have/will be left without ANY Heating and Hot Water for 2 weeks, in the 'minus' degree centigrade temperatures.
I have taken extra insurance [Boiler Cover] over the last 4 years to mitigate this risk. I have been told today that the issue will not be fixed until December 9, possibly December 12 at the earliest.
Time line of events:
June 25 : Boiler serviced by Corgi Homecare Plan 24-7 as part of an OVO policy I have had for 4 years.
November 23: Boiler failed
November 23: Called Corgi told to repressureize the Boiler [Myself] - Completed Worked
November 24: Failed Again 10pm - Called Corgi Engineer to visit November 26
November 26: Engineer visits need apparently 4 new parts asked Corgi/OVO to call me, to confirm parts ordered
November 27: No Call
November 28: No Call - I called 5 times for over an hour was told we will call November 29
November 29 - No Call so I called again - Parts not ordered or authorised for payment. makes complaint asks for customer service manager to call , no return call/
November 29 - Parts Ordered but Engineer not available until December 2
So at this point unable to wash or have any heating for a week.
December 1 - Called to confirm Fridays appointment still on I asked for time not given one, not even an all day appointment. Apparently I have had a call on a number that doesnt exist anymore 2 numbers are available though, still no customer service call.
December 2 - Takes a day off for the appointment - Waits in called at 10:31
December 2 - Call from Corgi at 10:31 [RINGS TWICE THEN IS PUT DOWN]
December 2 10:32 - Calls Corgi speaks to Sue [very nice lady] , Im returning [AGAIN there call].
At this point I am advised that the parts will not be available until December 9 , despite that I was told an engineer will be on site at today {TOOK A DAY OFF] .
At this point I have told OVO and CORGI that they have an hour to provide alterante heating and hot water with an hour or I will write to my MP, and complain to OFGEM.
If its not resolved by Monday I will go to small claims court to get a replacement boiler, and costs.
Questions I need answering
- I want a copy of my contract NOT SENT previously asked.
- Full report of the boiler service in June ASKED NOVEMBER 28
- Why do I need four parts on a recently serviced boiler.
- What Work Around is in place for myself a Senior Citizen
- How am I supposed to wash
- How am I supposed to heat the house cost effectively in the meantime
- Why the poor customer service.
