It seems like constant issues for everyone involved. I've given up at this point, as it's clear they have major internal problems and aren't being honest. My bills and readings are consistently incorrect, and the amounts on my emails and online account statements never match up. Was only able to access online account couple of months ago. They’ve even claimed I didn’t have an account until September last year, despite having been with them since 2023, with statements sent to my email to prove it. One previous statement even said I owed £5,000 for a single month! I live in a 3-bedroom house with one adult and two children—hardly the kind of usage that would result in that amount.
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If, after two years of complaints and multiple attempts to contact them, they still can’t explain or provide accurate bills, then I simply don't understand how my direct debit has been stopped. This has been going on for far too long.
