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Rank 1
Zara41
Rank 1
Nov 4, 2026 8:56 PM UTC
Question

complaint

I am supposed to be paying  monthly electricity but it keeps bleeping at ne and it’s supposed to be monthly  payment not pay as you go 

2 replies

Nukecad
Super User
NukecadSuper User
Super User
Nov 4, 2026 9:28 PM UTC

I think you need to give us a few more details.

To start with just what is beeping at you?

Is it the small In Home Display that plugs into a socket?

Or is it the big white meter that is fixed to the wall?

In either case is it saying anything about an error on the screen of the thing that is beeping.

Out of beer error >>>> Recovering memory.
Ben_OVO
Community Manager
Ben_OVO
Community Manager
Nov 5, 2026 9:20 AM UTC

Morning ​@Zara41,

 

It sounds as if your meter hasn’t been changed to Pay Monthly, and is still Pay As You Go. I can’t be certain, as I don’t have access to your account via the Forum, but I have seen a few instances of this happening, normally because the tariff is changed to PAYM, but the meter is left as PAYG.

 

Please contact the Support Team again and ask them to ensure the meter mode is switched over. Let us know how this goes.

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