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C
Rank 2
cooper
Rank 2
June 15, 2026
Solved

Collections won't lower my Payment Plan any further

  • June 15, 2026
  • 15 replies
  • 271 views

hi my bill stands at £8,000 .and ovo engery has not helped  . i have phoned emailed over the last two years 

yes thats right and they say they can help . when i say i can not afford the direct debit can i have it reduced they put it up even further. i can not do a dmp as have just come out of a iva . aslo my husband is seriously ill  with heart failure i have told them this but they still will not reduce this bill . what can i do the support is not there . i set the direct debit at £300 but they kept going for it 4 times in a month as i said i cant afford it now they have set it at £600 . i cant get this bill down i was told by ovo that i cant afford reduced my bill over 9 yrs to pay i tired that no good .😢😢😢

 

 

    Best answer by Ben_OVO

    ​@cooper I’m sorry you’re going through such a hard time, and my thoughts go out to you and to your husband. It all sounds really difficult for you both at the moment.

     

    It sounds as if you already have a payment plan set up, but our Collections team are unwilling to make it any lower. I could be wrong - we don’t have access to your account on the Forum. 

     

    I’d recommend having a read of this page. It contains a lot of info as to who else you can reach out to, including Step Change, who are a debt relief charity who give free advice, and also Citizens Advice, who may be able to tell you whether you’d qualify for any sort of grant to help with your situation. If Collections won’t budge on the payment plan, I’d recommend those two agencies as a next step.

     

    I hope you can get some further help with this, and manage to get the balance lowered eventually,

    15 replies

    Show previous replies
    C
    Rank 2
    cooperAuthor
    Rank 2
    June 24, 2026

    no help at all . why put on there website they can set payment plans up its misleading!! 

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    June 25, 2026

    Hi again ​@cooper. I’m not sure what’s going on with this as we don’t have access to your account here on the Forum. OVO definitely offer payment plans, with many customers making use of this. How is it that you’re paying at the moment? Do you have an existing payment plan in place?

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    C
    Rank 2
    cooperAuthor
    Rank 2
    June 25, 2026

    hi everytime i phone chat on line . i get the same thing . 

    your usage is too hign .i have had this checked . my bill

    stands at £9,000 . i am stuggling with £300  . i have told them this but all they say is £300

    is not enough to clear

    the debt and your usage .so they have stuck it at £300

    for 3 mths then it goes up to £500. i really dont know what to do . yes we are on piorty register . 😢😢😢😢😢😢

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    C
    Rank 2
    cooperAuthor
    Rank 2
    June 25, 2026

    my husband is seriously ill i can not even get half

    of this wiped off . they will not accept anything lower 

    Ben_OVO
    Community Manager
    Ben_OVOSolved
    Community Manager
    June 25, 2026

    ​@cooper I’m sorry you’re going through such a hard time, and my thoughts go out to you and to your husband. It all sounds really difficult for you both at the moment.

     

    It sounds as if you already have a payment plan set up, but our Collections team are unwilling to make it any lower. I could be wrong - we don’t have access to your account on the Forum. 

     

    I’d recommend having a read of this page. It contains a lot of info as to who else you can reach out to, including Step Change, who are a debt relief charity who give free advice, and also Citizens Advice, who may be able to tell you whether you’d qualify for any sort of grant to help with your situation. If Collections won’t budge on the payment plan, I’d recommend those two agencies as a next step.

     

    I hope you can get some further help with this, and manage to get the balance lowered eventually,

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