Collections won't lower my Payment Plan any further

no help at all . why put on there website they can set payment plans up its misleading!! 

Hi again ​@cooper. I’m not sure what’s going on with this as we don’t have access to your account here on the Forum. OVO definitely offer payment plans, with many customers making use of this. How is it that you’re paying at the moment? Do you have an existing payment plan in place?

hi everytime i phone chat on line . i get the same thing . 

your usage is too hign .i have had this checked . my bill

stands at £9,000 . i am stuggling with £300  . i have told them this but all they say is £300

is not enough to clear

the debt and your usage .so they have stuck it at £300

for 3 mths then it goes up to £500. i really dont know what to do . yes we are on piorty register . 😢😢😢😢😢😢

. 

my husband is seriously ill i can not even get half

of this wiped off . they will not accept anything lower 

Good evening

We have a debt with Ovo for approx £4,700 (due to various reasons, job loss, ill health, now unable to work).

I finally got brave enough to speak to a very nice lady at Ovo, who put our account on hold for 30 days, and suggested we try and find a grant to help. Nowhere seems to have one at the moment.

We went through our budget (Universal Credit, PIP, LCWRA and Carers Allowance), cut as many things as we could, and can afford just about, to pay £250 a month. We have cut down as much as possible on our electric use (old flat, old storage heating, no gas).

I set up a DD for this, but a few days later it was changed to over £1,100, which in no way can we afford, to I cancelled it, and paid it via the payment link in my online account. I have been getting phone calls every day from collections.

I have been talking on the online chat to customer services, as through their support system, if we put down a £240 deposit, we could pay off the usage and debt in 36 monthly payments of aprox £314 a month.

However, that is more than we have, so I have asked twice if there is any chance of it being spread over 48 months (I know someone who had his debt spread over 7 years). But they say no, and refer me to Stepchange, or Fuel Direct on UC.

Has anyone on here ever managed to get the repayment spread over 4 years or so (48 repayments)? As I can’t set up a DD for £250, they don’t accept Standing Orders as a payment plan, and so the calls and emails continue.

Many thanks for any advice!

I had my payments spread over 8 years up until recently when OVO changed my DD and only offered 36 months repayment. I have had no other recourse apart from if I am on UC to apply for fuel direct. 

Hey ​@jag1967,

Welcome to the OVO Forum! 

I’m really sorry to hear that you’ve been going through a tough time lately. It’s great that you reached out to our Support Team, even if you haven’t found the answers you were looking for just yet.

I’d love to help you further, so I’ll pass your details along to the team that specialises in larger debt balances. They can give us the best advice and support possible. I’ll send you a private message to gather a bit more information, and together we can figure out the best steps to help you get back on your feet. You’re not alone in this!