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Natshew
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September 27, 2022
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Cancelling smart export guarantee (SEG) contract - what's the best way?

  • September 27, 2022
  • 14 replies
  • 770 views

Hi

 

I'm just wanting to cancel my SEG contract but haven't had any luck getting through to the right people at Ovo. I sent an email asking to cancel on 1st September and have sent follow up emails with no reply. I called last week and was told someone would call me back that week but no one did. I've moved from Ovo to Octopus and want to join Octopus Agile for my export of electricity which pays much more than Ovo do 🐙 

Best answer by Emmanuelle_OVO

Updated on 12/08/26 by Ben_OVO

Hey @Natshew,

 

Sorry you’ve been having issues.

 

You can email our Smart Export Guarantee (SEG) Team via seg@ovoenergy.com.

 

You can switch your SEG provider at any time. Contact your new provider to set up your contract, and then let us know so we can prepare your final payment. 

 

You will be asked to submit a final meter reading at the end of the 28 days and your final SEG payment will be made at the end of the following month.

 

There is more information about this in the terms and conditions that can be found on our webpage. 

 

Hope this helps.

14 replies

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BPLightlog
Super User
BPLightlogSuper User
Super User
September 16, 2023

Hi @Pario , if you’re looking to switch your SEG provider as far as I’m aware, you can apply to your chosen provider and they will notify your current provider. A bit like an energy switch. 
Your energy supply doesn’t need to be with the same company as SEG

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    P
    Newcomer
    Pario
    Newcomer
    September 16, 2023

    Hi 

    Thanks for getting back to me what it is 

    That in the last 12 months I have sent back to the grid on top of my consumption 2935 kW

    Getting only 0.4p from ovo and paying 0.32p kW

    And my usage with over for the whole year is 3464 kW as of this week having done the math iam thinking of getting battery storage to reduce my fuel costs what do you think? 

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    September 16, 2023

    We added battery storage to our system 2 years ago which has helped to lower our usage. If you do the maths on getting the price of the batteries back it does take longer than solar PV but as prices continue to rise (in general) we thought it was worth it. 
    Some companies give better rates if you have both import and export so you will need to double check any offers. 

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    P
    Newcomer
    Pario
    Newcomer
    September 16, 2023

    Hi that's good advice thank you for all this I will digest and get  it sorted thanks again 

     

    Kind regards Arthur

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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd