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Question

Can't access online account or ovo energy app

  • April 30, 2026
  • 2 replies
  • 95 views
F
Rank 1

So it seems extremely strange that since I’ve moved in and got ovo energy supplier Its impossible to pay a bill online because their website is down since forever or the app that now doesn't allow me to log in saying login failure. 

It’s so insane 

2 replies

Firedog
Super User
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  • FiredogSuper User
  • Super User
  • April 30, 2026

You’ll probably find a solution if you just click on the link that should appear at the foot of your question:

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Ben_OVO
Community Manager
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  • Ben_OVO
  • Community Manager
  • April 30, 2026

​@Foxofor welcome to the OVO Forum. To log in for the first time, please follow these steps:

 

  • Visit https://my.ovoenergy.com/login
  • Click ‘set up account’
  • Enter your email address
  • You’ll be sent an email containing a link from which to set a new password
  • Once you’ve set the password you’ll have access

 

If you’re still having issues let us know. This article should be helpful:

 

 

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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.

OVO (S) Gas Limited is part of OVO Group Ltd