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thatguyeen
Rank 1
August 11, 2026
Question

Can't access my account

  • August 11, 2026
  • 1 reply
  • 64 views

Every time i’ve tried to log into my account for the past week, i’m met with “We’re working on a new site for you”. 

I can’t see any info anywhere about a site update so can only assume something's iffy with my account?

Any advice appreciated 

1 reply

Chris_OVO
Community Manager
Chris_OVO
Community Manager
August 11, 2026

Hey ​@thatguyeen,

 

Welcome to the community, 

 

If you’re running into an error message while trying to access your online account, don’t worry! There could be a variety of reasons for this. A great place to begin is our helpful guide below, where we’ve compiled many of the common issues and solutions to get you back up and running:

 

If you’re still not having any luck after looking through this guide, don’t hesitate to reach out to our friendly Support Team! They’re always happy to help with any issues you might be experiencing. If needed, they can even raise a ticket with our tech team to get things sorted out for you. 

 

 

I hope this helps! 

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

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