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Best answer by Chris_OVO

Updated on 15/01/26 by Abby_OVO

 

Hey ​@Malcolm Johnson, 

 

It looks like Blastoise has already given you a great answer! Changing tariffs can be a bit tricky, so we recommend reaching out to our Support Team. They’ll have a look at your account and see if they can help you switch to an Economy 7 tariff. We’re hopeful it’ll be an easy fix!

 

 

I’ll include our Support contact options in the article below—just a heads-up that they re-open on Monday because of the bank holiday in Scotland and the return from the festive season.

 

Feel free to let us know how your call goes! Your experience could really help others in the same position.

 

4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
December 31, 2025

Hi ​@Malcolm Johnson ,

Unfortunately not I’m afraid. This is a complex action and requires manual intervention - it’s also not guaranteed to be possible.

Please contact OVO Support if you wish to explore this as they’ll be best placed to advise on whether it’s possible or not.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Chris_OVO
    Community Manager
    Chris_OVOSolved
    Community Manager
    January 2, 2026

    Updated on 15/01/26 by Abby_OVO

     

    Hey ​@Malcolm Johnson, 

     

    It looks like Blastoise has already given you a great answer! Changing tariffs can be a bit tricky, so we recommend reaching out to our Support Team. They’ll have a look at your account and see if they can help you switch to an Economy 7 tariff. We’re hopeful it’ll be an easy fix!

     

     

    I’ll include our Support contact options in the article below—just a heads-up that they re-open on Monday because of the bank holiday in Scotland and the return from the festive season.

     

    Feel free to let us know how your call goes! Your experience could really help others in the same position.

     

    Renewable energy jokes never get old.
      M
      Rank 2
      Malcolm JohnsonAuthor
      Rank 2
      January 2, 2026

      Thanks, I will speak to them on Monday.

      0

      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      January 5, 2026

      ​@Malcolm Johnson good morning, I hope you’re well.

       

      Please let me know if you hit any difficulties and I’ll see if I can speak to someone internally for you.

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