Building up large credit amount due to charge anytime credit not being included into direct debit

Thought as much. Ridiculous

​@Robbo4962 ​@Justin S Have you had a look at the DD Calculator to see where these increases are coming from? You will have to check your FAC to see whether that’s reasonable or not when compared with actual consumption over the past twelve months as revealed by meter readings.

While the price cap has gone up a bit since last month, that only affects customers on Simpler Energy plans, OVO’s name for the Standard Variable Tariff. A Direct Debit calculated today will use today’s unit rates and standing charges as shown on the Plan page.

Yes it’s the first thing I looked at.

its the gross amount I used, which is the issue. The calculations should use the net amounts ie after the charge anyone credit as charging the cars is about 70% of my usage.

Very convenient for OVO to do that of course.

Morning ​@Robbo4962 , I hope you’re well.

Thanks for your help with this ​@Firedog, and ​@Justin S do you also own an EV and use Charge Anytime? If so I’ll update your Forum account to display this.

​@Robbo4962 I hear you loud and clear and have had this conversation with many customers. ​@Firedog is right in saying that our algorithms are based upon annual usage, without taking into account credits such as Charge Anytime and the Warm Home Discount etc, as these aren’t guaranteed. 

At the end of the day, our Direct Debit review procedure is a one-size-fits-all approach which, of course, is not going to suit everyone at all times depending on certain factors. In these instances this is why our Support Team exists, so that customers can have these sort of discussions. Get in contact with them and explain the situation. They should be able to lower your Direct Debit accordingly, or refund a certain amount, whilst also putting your Direct Debit on suspension, meaning that it won’t get reviewed again until the new year.

Let us know how you get on - by all means reference this Forum topic when you speak to them.

Cheers!

That is of course going to make a nonsense of the DD calculation. There is, however, a (single) precedent for special treatment in this sort of scenario. The DD system is pretty inflexible, but leaving it for another method of payment is usually costly. We know of one OVO Charge Anytime customer who managed to arrange to pay a reasonable amount by monthly standing order while retaining the DD tariff rates. If this would be of interest, I’ll try harder to find the reference …

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 I have sent them an email to see what they can do.

if lots of customers are saying the same, maybe it’s tell for OVO to start listening and looking at it.

No I don't have an electric vehicle in afraid.

I have sent them an email so let’s see what they come back with first. Cheers.

Let us know what they say ​@Robbo4962. I used to work customer accounts - there are some instances where human intervention is necessary with the Direct Debit - be it because of a technical error, or a scenario such as yours. Hopefully they’ll sort it quickly for you!