Building up large credit amount due to charge anytime credit not being included into direct debit

Sympathise with your battles, ​@Gingernut49!

I notice that you’ve been participating in Power Move…might changing from monthly DD to a monthly fixed amount payment affect your entitlement to participate? That would seem unfair, worth checking?

All the best, Walt

I’d be very cross if so as I get the full amount each month.

Hey ​@waltyboy & ​@Gingernut49,

Cancelling your direct debit will withdraw your account from Power Move participation. Section 2 of the eligibility criteria on https://www.ovoenergy.com/power-move-faqs states that an active direct debit is required, and certain tariffs and functions are only available to direct debit customers. 

It could also impact your tariff if you pay by SVT (standard variable tariff) so that would also be worth looking at and if you have questions reach out to our Support Team. 

*edited by mod* That £10 a month I need.

Mind you, ​@Gingernut49, it might not be as bad as you think…the advantages of your changing the way you pay might well outweigh the relatively small disadvantage of leaving the Power Move initiative: remember, there is currently no longer a fixed monthly reward for Power Move; the final £10 one was in May.  The only PM initiative (at the moment) is entry into the monthly prize draw.  So, don’t worry, the main thing, as ​@Firedog intimated earlier, is to sort out whatever account payment best suits you…..all the best.

Hey ​@Gingernut49,

I don’t know if you’ve been following Power Move but you don’t get £10 a month for participation. Power Move was re-worked in February and you now earn prize draws, i’ve left the link below: 

I'm not interested in the competitions as they're mostly to gigs.

I still think I'm saving but I think it's all totally unfair. 

I've been with Ovo since they started but I'm considering a move away.

Hey ​@Gingernut49, 

I'm unsure what you're referring to about gigs, as it's not mentioned in the article I provided.

Unfortunately, we cannot alter the Power Move eligibility criteria for you, as it has been consistent for all customers. You’ll need to have an active Direct Debit to participate. If you are not on a fixed contract, you are welcome to explore other offers available without penalty.

Monthly dd is not including charge anytime credits which is screwing up the payment amounts. I’m paying more than double monthly and accruing large credit balances.
 

When I withdraw the credit balance the suggested monthly dd amount is then increased further ! 

Its suggesting I pay £405 per month despite the last 3 months bills averaging around £170.

This is beyond an inconvenience and needs fixing. 
 

Is there anything that can be done ? Thanks

Another customer in a similar situation was able to avoid the unreasonably high monthly payments by agreeing to pay direct rather than by Direct Debit. This would normally entail a surcharge on unit rates and standing charges, but it seems that she managed to avoid this. Please see here: 
 

(removed by moderator)

Try appealing to Support, citing this case. I can’t see why you should be treated any differently.