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MikeOceanVillage
Rank 1
Oct 28, 2026 6:23 PM UTC
Question

Billing Hold

What does “Billing hold” mean? 
Apparently I've been put o it because my account is under investigation but I’m in credit to the tune of four months direct debit 

4 replies

Rank 1
MikeOceanVillageAuthor
Rank 1
Oct 28, 2026 6:23 PM UTC

And OVO aren’t responding to my questions...

Nukecad
Super User
NukecadSuper User
Super User
Oct 28, 2026 6:44 PM UTC

And OVO aren’t responding to my questions...

How have you tried contacting Customer Support?

 

Out of beer error >>>> Recovering memory.
Rank 1
MikeOceanVillageAuthor
Rank 1
Oct 28, 2026 10:17 PM UTC

I’ve tried Customer Services, Complaints@ and CEO@
A week in and no response at all 

Rank 1
MikeOceanVillageAuthor
Rank 1
Oct 28, 2026 10:15 PM UTC

I’ve tried Customer Services, Complaints@ and CEO@
A week in and no response at all

Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd