I am an OVO customer and have been running a heat pump for almost two years, so am really disappointed that existing account holders with heatĀ pumps are not able to benefit from the heat pump plus tariff. Are OVO going to extend the tariff to existing heat pump users any time soon or is this yet another instance of existingĀ OVO customers with heat pumps being disadvantaged for already doing what OVO wants householders to doĀ - install a heat Ā pump - but just not an OVO heat pump?
Itās possible that it might expand later. Charge Anytime started out as being exclusive to those on OVO Drive where you then had the OVO Drive + Anytime add-on available, before being reimagined as Charge Anytime and unlocked for everyone regardless of tariff.
Itās possible that Heat Pump Plus is a similar story - restricted while testing it out and then opened up more widely later.
Is there any update on availability of OVO heat pump plus to current Vaillant owners?
Hi
Unfortunately, Iāve not seen anything yet. Would you like us to try and find out for you?
Yes please. That would be great.
Sure thing. Please bear with us for a few days and weāll try to dig this up.
Thanks for looking but it seems like there is no news on this. Why does OVO keep adding new more types of heat pumps to be compatible with their heat pump plus tariff but not make the tariff available to more users? Seems to be a curious strategy. Perhaps there is a grand plan to this that will be revealed but, if so, it's been a long time coming.
Hi
Ā
Iāll check this with the team and will be back as soon as I have an answer for you.
Hi
Ā
Iāve checked this with the team. Theyāve responded saying:
Ā
āThe add on is available to current Vaillant owners. They need to have the Vaillant arotherm 2016 +, have a smart meter and have the connect gateway installed and be on OVO. They just need to fill in the form on OVO's website -Ā https://www.ovoenergy.com/heat-pump-plus.ā
Ā
Hope this helps.
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