My mother is who is 94 and has early onset dementia recently moved her account away from Ovo. Until yesterday I had no complaints - we received her final bill and an email stating her refund would be in her account within four days
Unfortunately when I checked her bank statement , I saw that an additional £95 had been taken after the date of the final bill
My phone call to Ovo was the usual joyous experience - 35 mins on hold and then a connection to some place by the sound of it. on the other side of the world
I get that you need to ask security, but this person wouldnt go through it with me, only my mother, who couldnt answer the questions anyway
I said I didnt want to speak about any confidential items, I just wanted Ovo to put back the money they shouldnt have taken. At this point I got the same answer repeated that they could only speak to the account holder
What do I do? I wouldnt mind, but there was no hint of any apology only a total “computer says no” attitude.
