Charge Anytime App Cost / Energy not matching up

Sorry, but your post doesn’t seem to make sense. It’s written in a way that suggests the expected and actual saving is the same?

I have edited the post. 

Another example; 13.9 kWh on the 4th Oct which should be £1.39 but the app is showing £2.32.

Hey @DWYT,

Welcome to the OVO Online Community,

Are you able to upload a photo and we can take a further look. Please don’t include any personal information. 

Hi@Emmanuelle_OVO screenshot attached.

Hey @DWYT 

Please can you contact the OVO Smart Home team to raise this directly so they can look into it: smarthome@ovoenergy.com.

Good tip, thank you @Chris78 - we will remember this for next time!

Numbers add up, @DWYT?

Hi @Tim_OVO @Emmanuelle_OVO ,

I have been trying to find out how I get the actual costs of each charge - I thought this screen showed the costs and not the saving - can you confirm which it is.  and if it is showing the saving - how can I find the actual cost of each charge please?

Hi @MD123, 

Welcome to the community! 

This has been raised and is something the team are considering for the future but for right now isn’t available on the app. You can for the meantime multiply your kWh displayed in the app by 0.07. This will tell you the cost for each charge.

I hope this helps 😊

Hello, I am on the charge anythime plan as i ahve an ev

I am trying to undertsand why, when I click on the "Your EV" tab in my account. its says I have spent say £100 on electricity across house and car in a particualt month  but my actual bill from OVO is for al lot, lot more - much more than just adding standing charge

can anyone help?

Hey @Niallmac6 

Sorry to hear this.

Do you know if the it’s been billed to actual meter readings or has it maybe been estimated?

We’ve seen others have issues where the charge anytime credit didn’t match their charger data so the credit seemed to be wrong:

If you think there’s a problem with the credits, you can reach out to the charge anytime team via email at chargeanytime@ovo.com.