I've just had new smart meters installed - Why can't I see this and my usage data reflected on my account?

If you post a picture there are a few here who might be able to help

This is an unforgiveable nightmare.  I detest OVO even more now than I did before.  But will post picture….sigh...going downstairs *edit* now.

I may have figured it out, after googling intensively.  Sorry for the tantrum.  

I hope im not jumping the gun….

I had a smart meter fitted Tue morning.   Its now Thur PM and nothing has updated on my portal, no new readings at all.   Should. wait a little longer for it too settle?

Hi @TD12345 

Could take up to  6 weeks once the meter is installed. Hopefully you will start to see something quicker. 

• How to book a smart meter appointment on your online account or OVO app Tutorial

Yes @TD12345 there’s quite a synchronisation period unfortunately but it should be fine one all settled down. You can still monitor readings if you feel the need in the meantime but the remote links will certainly give you more info. 

ok thank you.  will give it some more time and take manual readings if necessary.

Did the engineer leave you an In-Home Display (and show you how to use it)? Are you seeing anything on the IHD, if so?

Yes the guy left me an inhome display - all works perfectly.    

so, my portal that i used to log onto to input the monthly readings and see my invoices - will this not now ever be updated? 

Yes it will - in fact the display being connected now is a good sign for the rest of the link being in progress. 

Great!   thanks will sit tight and wait for VW’s to be added to the “charge anytime’.list……...😁

@BPLightlog This old pedant can’t help but recall Yes, we have no bananas, because he reads that as “Yes it will (not now ever be updated understood).” But he understood what you meant nevertheless 😉

I spoke too soon,

A week to the day my IDH dropped out.   And i logged onto my portal and OVO had updated it showing my smart meter asking for a reading.   i have waited 24 hours and northing. is there a quick way of testing my side?   I know ovo are in my area this week , is it worth me trying to get someone back?

Hi @TD12345 

Not worth it.

It isn't unusual during the 6 week period for this to happen. Just need to be patient until the setup completes usually. 

I wouldn't worry about it at the moment. 

oh ok - thanks will try and not look at it.

My previous post seems to have vanished.  So Ovo engineer finally called and changed out the dead gas meter on 27 April.   However, since then there are precisely no readings on my account.  On one page it tells me it's not receiving readings, whilst on another it tells me it is.  The new meter once installed was at zero and IHD is showing me a cost.  Is this usual because I'm totally confused?

Hi @Scotia121

Click on your forum name and you can see your previous posts. 

It can take 6 weeks for readings to appear on your account. This is where to look

https://account.ovoenergy.com/meter-readings/history/gas

Something like this with the word smart next to each daily reading. So keep an eye on it over the next couple of months. 

You may see some gas data on this page but that will be just estimates and not actually meter readings

https://account.ovoenergy.com/usage

It is normal for the new meter once installed to start at zero again.

You should see a cost on the IHD. Any cost on the IHD includes the standing charge and VAT. 

Jeffus wrote:

Hi @Scotia121

 

It can take 6 weeks for readings to appear on your account. This is where to look

https://account.ovoenergy.com/meter-readings/history/gas

Something like this with the word smart next to each daily reading. So keep an eye on it over the next couple of months. 

You may see some gas data on this page but that will be just estimates and not actually meter readings

https://account.ovoenergy.com/usage

It is normal for the new meter once installed to start at zero again.

You should see a cost on the IHD. Any cost on the IHD includes the standing charge and VAT. 

Yes I had a look at that and no readings since it was installed bar one.  I was going to ring them but honestly can't be bothered.  Thanks I'll keep an eye out.

Oh another thing.  Previous post about my ongoing travails with Ovo appears to have vanished.   Page not found is what I'm getting.  Are posts deleted for whatever reason?

Click on your forum name and you can see your previous posts. 

Threads are often merged by the OVO moderators which may be the reason. 

Alternatively type your forum name in the forum search bar to at least bring up the threads you are in. 

Thank you.  Was starting to get paranoid. 😁😁😂

Hey all. Just had my intermittently working SMETS 1 meters replaced for SMETS 2 (yesterday). The meter readings the installer took from the old meters before removing them haven't appeared in my account yet, and it's the end of my bill cycle on Monday. Should I submit those old ones manually, even though I now have new meters that were 0000 on install, or just wait for the ones he submitted get through on the system?

New meters not yet showing in my account so no readings yet.

I’d wait for now. The readings will be uploaded when the engineer report is submitted

Cheers @Blastoise186 It's never easy to tell when you need to do something and when you don't. Just hoping they start sending readings quite soon. The old ones were decommissioned off the DCC a few weeks ago, so in theory these new ones should register pretty quick. Think it took 48 hours when the original ones were installed to start getting readings. Although I don't know if the DCC was a thing then.

Not sure which version of IHD I've ended up with. Well, it's one of the Chameleon ones (without power button) but that's called an IHD 3 and the Ivie style ones are called IHD 6 but just cos the numbers are low/high doesn't necessarily follow that higher is newer. Bit surprised the Chameleon doesn't appear to add the standing charge to "daily usage". I do like knowing my total for the day rather than having to remember to add the SC myself in my head. Once the meters are back running I'll reconfigure my Ivie anyway I think.

HAN connection seems weak on this new meter/IHD combo I've found. One little bar of the WiFi symbol, sometimes 2, but drops off completely once or twice. And I can't really put the IHD closer to the electric meter without putting it on the stairs which seems a bit redundant.