I've just had new smart meters installed - Why can't I see this and my usage data reflected on my account?

@BlueBox OVOs call centres are all based in the UK. So perhaps try again. 

If you use Twitter or Facebook you can send a direct message to OVO. 

They are both official Support channels and OVO staff there can access your accounts. 

Just send a direct message with your name, address, account number and date of birth to pass security along with any messages

https://www.facebook.com/ovoenergy

Hey @BlueBox,

Sorry for the issues you’re having,

There will be a yellow or white sticker on the meter which will show the removal reading of the old meter and install read of the new meter. You can contact Support on 0330 303 5063.

Hope this helps. 

I don't understand  why they can't  just take reading and generate a new bill the person I spoke said I  need ring back on 13th March and give new reading never had issues like this with SSE

@BlueBox it does seem strange they couldn't at least take your reading even if there was some technical or process reason why the bill could not be generated. They could have made a note of it and applied it to your account at a later date if that is needed. 

It would have been easier for you and OVO and stopped the need for another phone call or on line chat.

I wonder if the operator got confused somehow between taking a reading for your old and new meter. Just a guess to be honest. No one on the forum can access your account to check. 

Does anyone  have email address  for ovo  theses call centre  are not uk based as reception was very  bad again  or must have lot people  for them from Caribbean. 4hrs now getting no where

@BlueBox

1.  All the OVO call centres are UK based. 

2. There is no general email address anymore. The email address was closed 

3. There is a complaint email address if you want to raise a complaint

https://www.ovoenergy.com/feedback

4. Or use the chat feature or Facebook or Twitter or dare i say letter 

https://help.ovoenergy.com/#contact_us_container

https://www.facebook.com/ovoenergy

https://twitter.com/ovoenergy

So they send a email requested I send pic off meter plus the yellow sticker  so replied back  few mins later  got email to say this email  is no longer in use 

Yep the email no longer works. 

One option you could attach it to a direct message on twitter or Facebook for example. 

Include your name, address, account number, date of birth to get passed security. 

Hi @BlueBox Did you have any luck via Twitter or Facebook? 

Yes  they informed the meter team about new meter  hopefully they sort it out few days

Good to hear @BlueBox 

If you could let us know when it is sorted that would be really helpful. Just interesting to see how some cases are sorted out when we suggest things to other customers.

We have to guess what might work best sometimes as we are just customers like you. 

New dual band smets2 meters fitted last Wednesday, gas meter commissioned within minutes, the electric meter wouldn’t and is doing something different ?

I have checked the gas meter and it is showing on the DCC with correct tariff details in the IHD. The electric meter is not showing on the DCC and has incorrect tariff details with no supplier information, the meter is showing kWh/date/time/ tariff 14.53p standing charge 27.4p only.

All lights except mesh flashing every 5 seconds as 

the IHD has the incorrect electricity tariff figures only, IHD is working for both gas and electric.

My previous SMETS 1 system was replaced due to not enrolling (DCC) due to issues with OVO unable to communicate once they went on their Orion system.

I know it can take up to six weeks to settle the account to be running smoothly, but it would seem to be another problem with the electric meter not enrolling onto the DCC ?

I know it can take up to six weeks to settle the account to be running smoothly, but it would seem to be another problem with the electric meter not enrolling onto the DCC ?

I think you will need to wait before drawing that conclusion. It simply isn't long enough yet. 

I do hope that that is the case, but I’ve been here before, twice, with the same outcome (unable to communicate with the meter) due to the situation explained above !

I’ve actually seen this issue before. Happened to me a couple of years ago, but not quite with the same symptoms and was not quite the same circumstances.

I’d say that if things don’t commission properly within six weeks, OVO has a few tricks they can try to force-commission things properly. They definitely learnt a few things from my unique case two years ago!

Ruddy ‘eck.  I thought I wouldn’t have to do anything once these Smart Meters were installed (15 months of sending weekly manual readings to OVO and still got bills based on their estimated usage).  But now I have no idea what I have and what I must do.  The home display loses connection frequently, needs a power socket (the battery doesn’t last long) and I’ve tried placing it at almost every power socket in my flat.  And hasn’t yet shown gas usage. And what about readings?  When will I see the Smart Meter Readings in my online account?

Depending on when you had the smart meters fitted @MAHN20 it might take a few weeks (can be 8) before they ‘sync’ to the network. 
The in home display does need to be close to get its connection established as well

Thanks!  The in home display isn’t all that informative so I’m not too bothered but I am concerned about meter readings if the smart meters take several weeks to ‘sync’.  Do I need to send manual readings in the meantime or will OVO do their usual over-estimating?

You should be able to send manual readings .. that will help avoid any unwanted estimates 

Thanks again.  So now I need to learn how to get manual readings?  Seems less straightforward than the old kind?

Depending on the meters, generally just press a button to wake the display. On electric, it often cycles around tariff, standing charge etc but look for rate 01 or similar

Ok, much appreciate your time here Hitchhiker fan.  I will google how to read the gas meter too.  Sigh.  I thought all my problems with OVO readings were over...

Lol - call on ‘Deep Thought’ to calculate for you 

There are a few guides on the forum if you want to check .. like this

• How do I take a manual reading from my OVO smart meter?

You’re a star!

Sigh.  If only that web link was to a meter that looks anything like the meter I have.  I cannot figure it out. Lots of lights flashing, including one saying “gas”.  A and B buttons but none seem to offer what would look like a meter reading.  I am soooooo regretting this move.