Just a small one, but something that can be a little annoying! I can’t believe I didn’t spot this sooner! :P
But I noticed that the audio alerts on OVO Chat seem to fire for literally everything where some kind of message is posted from OVO’s side and the tab with the chat isn’t in focus, even when it’s just a bot message, automated message or typing indicator. It also causes some JavaScript to fire to change the tab title via HTML Tags, which again gets rather annoying if there’s no actual human response to come back to.
This also gets quite annoying to keep hearing “Ding!”, “Ding!”, “Ding!” every five seconds when agents start and stop typing responses and contributes to alert fatigue for me.
I get loads of notifications from other things already, so it would be helpful for the OVO Chat system to be a bit less… Noisy...
