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Open for votes

SMS Payment Confirmations

Related products:OVO app
  • June 26, 2026
  • 5 replies
  • 43 views
A
Rank 1

I’ve just started using the main OVO app to top up my PAYG gas meter after being requested to do so by OVO. Previously I was using the specific OVO Top- up app. 
 

One issue I have found is that when making a payment via the new system, there is no immediate confirmation that the payment has been successful. Instead I have to wait half an hour or even more to see whether my gas meter has registered the top-up, and whether my bank account has been debited. 
 

This is very frustrating. In the past using the old Top-up app, there were a number of occasions when I didn’t know if a payment had been successful or not. This could be for a variety of reasons - card declined, internet connection issues, a system wide OVO problem, etc. The way I knew my payment had gone through was by receiving almost immediately an SMS confirmation text. 
 

Using the new top up method, I don’t get this and am advised that SMS texts are no longer used. The payment page simply goes back to the previous screen. 
 

could the texts be resurrected, or at the very least a PAYMENT SUCCESSFUL screen appear?  
 

Thank you. 

5 replies

Ben_OVO
Community Manager
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  • Ben_OVO
  • Community Manager
  • June 29, 2026

Morning ​@andyden and a warm welcome to the OVO Forum. I hope you’re well and had a good weekend.

 

Thanks very much for sharing your idea - it’s a good one for sure. I’ll open this one up for votes, and will relay this to our Product team in charge of the new PAYG app. I think SMS confirmation may be unlikely, but potentially a confirmation screen can be built into the app. 

 

I’ll let you know if I hear back about this one, and thanks again - we really value this sort of feedback 🤝.

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Ben_OVO
Community Manager
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  • Ben_OVO
  • Community Manager
  • June 29, 2026
Updated idea statusNew→Open for votes
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J
Newcomer
  • Jenifer09
  • Newcomer
  • June 29, 2026

I'd definitely find this useful. Not everyone checks their email straight away, but a quick SMS confirmation gives instant peace of mind that the payment went through. It would be a nice optional feature for anyone who prefers text notifications.

Peter E
Super User
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  • Peter ESuper User
  • Super User
  • June 29, 2026

It us quite often the case that when you complete an order or a purchase that you get a fairly prompt response or confirmation of that. So for systems that don't do that there is a feeling that maybe something has gone wrong even if everything is ok. I'm supporting this on the basis that this is something that is generally expected these days. 

 

Peter 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
Nukecad
Super User
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  • NukecadSuper User
  • Super User
  • June 29, 2026

To be frank it’s something that is expected and should have been included in the new app from the get go.

I said, Hey - Watts going on.
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