Skip to main content
Can't be done yet

Simple 2 boxes for Gas / Electric meter readings

Related products:OVO app
  • October 13, 2025
  • 5 replies
  • 61 views

Simplicity.

Once Account opened, 2 boxes. 1 for Electricity reading, 1 for Gas readings. 

Available 24/7. 

5 replies

Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • October 13, 2025

Hi ​@Colin Courtney ,

Not sure what you’re trying to suggest here? Could you expand a bit please?


Nukecad
Plan Zero Hero
  • Plan Zero Hero
  • October 14, 2025

Simplicity.

Once Account opened, 2 boxes. 1 for Electricity reading, 1 for Gas readings. 

Available 24/7. 

Those ‘Live’ meter readings are (should be) available 24/7 on your In Home Device.
(They are updated more or less Real-Time for electricity, and usually 10 minute intervals for gas).

OVO can’t currently show then live on your account or on the app though, those only show daily readings.

Yes the meters do record the data in half hour packets, but OVO only access them once a day and download all 48-packets from a meter at once for that day.

To show the readings changing ‘live’ every half hour on your account or app would mean accessing everyones meter readings every half hour.
There would be a delay getting each half hours meter reading to the account/app.

Whilst that should be possible technically, I’m not sure how the current data infrastructure would cope with the 48x increase in traffic that would be involved?
(It may need investment at DCC for more servers, etc. and that would be a decision for DCC so not in OVO’s control))

It is an interesting concept, and would enable the usage charts, live balance, etc to be updated throughout the day.

However I can see it confusing some customers if their ‘Live Balance’ was changing every half hour.
Some already get confused about it changing daily.

PS. Do you have in mind a specific use for such ‘live’ meter readings throughout the day?

 


Abby_OVO
Community Manager
  • Community Manager
  • October 16, 2025

Hey ​@Colin Courtney 

 

I’m glad to see a couple of our users have already stopped by with some more questions, as they’ve said, it’d be helpful if we could get some more information on this from you.


Ben_OVO
Community Manager
  • Community Manager
  • October 20, 2025

@Colin Courtney I hope you’re well.

 

Did you want to see boxes on the home screen for you to provide manual readings, or boxes that display your most recent smart meter readings?

 

We’ll need some more info in order to open this up as an idea to be voted on.

 

Cheers!


Chris_OVO
Community Manager
Forum|alt.badge.img
  • Community Manager
  • October 23, 2025
NewCan't be done yet