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Rank 1
December 9, 2022
Open for votes

Show the OVO account number on all pages of the online account

Related products:Online account
  • December 9, 2022
  • 8 replies
  • 727 views

When signed in, can the account number be displayed on all pages, in the top right corner so when calling or using chat it can quickly be referred to or copy/pasted without searching.

It’s difficult to remember where it is, even with spending more time engaging with this website than ever before.

8 replies

Blastoise186
Super User
Super User
December 9, 2022

Personally, I’m not too keen on that myself. As forum volunteers, we’re constantly taking screenshots from MyOVO and having to remember to redact yet another thing every single time is going to be painful for us. I also fear it could cause even more personal data leaks from screenshots posted on the forum by other users.

You’ll always find it on the home page of MyOVO though!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
LoopmothAuthor
Rank 1
December 9, 2022

If it’s at the top can it be left out of the screenshot?

 

Blastoise186
Super User
Super User
December 9, 2022

For us? Maybe. But loads of forum users don’t know how to edit screenshots or screenshot just certain parts of the screen and just hit Print Screen then chuck their entire screen onto a forum post. We’ve already had to report quite a few posts and comments for personal data leaks based on that.

And most people don’t want to be told to use Snipping Tool or Snip & Sketch to just get the part we need.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
LoopmothAuthor
Rank 1
December 9, 2022

Oh okay, I use Shift+command+4, and select part of the screen.

 

Blastoise186
Super User
Super User
December 9, 2022

That only works on a Mac though. Win + Shift + S exists on Windows to do the same thing, but many people don’t know about it. :)

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Tim_OVO
OVO Staff
OVO Forum Legend
December 12, 2022

I can see the benefit of this, @Loopmoth. Thanks for the feature idea, let’s see how much interest it gets. 

 

I’ll change this to ‘open for votes’ so our online account team see it. 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Tim_OVO
OVO Staff
OVO Forum Legend
December 12, 2022
NewOpen for votes
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Firedog
Super User
Super User
January 28, 2023

it could cause even more personal data leaks from screenshots posted on the forum by other users.

 

What possible use could a criminal make of my OVO account number? Sure, it’s ‘personal data’ inasmuch as it’s unique to the account holder, but I can’t see (yet) why it’s risky to expose it in a public forum.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |