Self service option to cancel a fixed price tariff within 14 days

We like this idea, we like self serving customers. It’s now open for votes and with our online account product team to review :) 

@Tim_OVO

At the same time it would be worth doing something to automate the process of not charging an exit fee if a fixed tariff is cancelled in 14 days, whatever method is used to cancel. 

There a quite a few cases of this not happening across all the OVO social media channels.

Again this would free up the Support Team for more difficult issues over the next 12 months 

An example of the exit fee issue

I agree this would be helpful - I clicked on a fixed rate by mistake on my phone when I was scrolling through the fixed rate options. As a related suggestion - it would be a good idea to have to confirm the fixed rate selection rather than do it on one click - I imagine others have done the same as me and clicked by accident when scrolling.  It would save customers  and OVO staff time in correcting things.