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Jeffus
Rank 20
Rank 20
August 9, 2022
Completed

Self service ability to see all current OVO tariffs without having to phone up

Related products:Online account
  • August 9, 2022
  • 41 replies
  • 1244 views

We have seen a number of queries about the ability to see all of OVOs current tariff, even if you subsequently have to phone up to choose some or all of them. 

Unfortunately OVO don't make it easy. So you have to phone up. 

Some providers do let you access some or all of their rates, for example by entering your postcode on their website. Others let you download a document. 

For example here is a download of the current price cap rates for economy 7 from EDF. 

https://www.edfenergy.com/sites/default/files/r1299.pdf

For Octopus simply enter your postcode at the bottom of this page rather than select the "Get a quote" button. 

https://octopus.energy/tariffs/

Then you can see all the current Octopus tariff. 

It really isn't difficult functionality to build. OVO have all the data already. 

It would really help if there was a self service way of customers seeing the current OVO rates all time, even if customers then had to phone up to choose one of the rates. I am a big believer in self service facilities to free up the OVO  Support Team for more serious queries. It is not a good use of peoples time. At some stage hopefully rates will start to fall and some people on high fixed rates may then want to consider cancelling their current fixed rate, even after considering any exit fee. 

41 replies

Rank 2
March 9, 2023

​​​​No, not complete. Even those on fixed contracts, in these days of madly varying rates, would like to see what current rates are available. It would help planning and budgeting, and enable reasoned decisions whether to remain on current fixed contract or change. Without, we have to rely on Press speculation. Not good.

Firedog
Super User
Super User
March 9, 2023

I’m surprised nobody’s pointed out in this thread that the page already exists:
OVO -_All_domestic tariffs

It just needs a bit of TLC 🙂

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Jeffus
Rank 20
JeffusAuthor
Rank 20
March 9, 2023

I’m surprised nobody’s pointed out in this thread that the page already exists:
OVO -_All_domestic tariffs

It just needs a bit of TLC 🙂

Perhaps because the spreadsheet is from last March and pre dates the idea. The data is out of date.

Is there a current version?

The alternative is something dynamic like the SSE site. 

https://products.sse.co.uk/our-prices/enter-postcode

 

Jeffus
Rank 20
JeffusAuthor
Rank 20
March 9, 2023

Compare the SSE functionality and some  other suppliers to OVO…

 

Jeffus
Rank 20
JeffusAuthor
Rank 20
April 15, 2023
Rank 2
April 15, 2023

Hooray! About time too. I just hope it is maintained in the future.

But it makes you realise how many different rates there are - and they also vary by area!

Tim_OVO
OVO Staff
OVO Forum Legend
April 18, 2023

Thanks for everyone that voted on this idea - it was our top voted idea and it’s great to see this is now delivered: https://plans.ovoenergy.com/ 

 

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Tim_OVO
OVO Staff
OVO Forum Legend
April 18, 2023
Open for votesCompleted
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Firedog
Super User
Super User
April 18, 2023

I’m surprised nobody’s pointed out in this thread that the page already exists:
OVO -_All_domestic tariffs

 

@Tim_OVO Not quite complete: that page is still there, AFAICS. You have to scroll all the way down to find out that it’s out of date.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
juliamc
Rank 20
Rank 20
April 18, 2023

Oops - one for