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Self service ability to see all current OVO tariffs without having to phone up

Related products:Online account
  • August 9, 2022
  • 41 replies
  • 1199 views

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41 replies

Tim_OVO
OVO Staff
  • OVO Forum Legend
  • February 15, 2023

We’ll be getting an update on the feasibility of this idea later this week, thanks for your patience on this. 


Jeffus
Rank 20
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  • Author
  • Rank 20
  • February 23, 2023

We’ll be getting an update on the feasibility of this idea later this week, thanks for your patience on this. 

Any update @Tim_OVO 


Jeffus
Rank 20
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  • Author
  • Rank 20
  • February 23, 2023

Another poster where seeing the rates would be useful

 


Tim_OVO
OVO Staff
  • OVO Forum Legend
  • March 9, 2023

@Jeffus we’ve had an update that is similar to a previous response we posted earlier in 2022:

 

This is functionality that's available to our customers within their online account, under 'Renew Your Plan'.  

This tool allows customers to review their current tariff and see all available tariffs they can sign up to along with the cost based on their energy consumption.

 

Due to the energy crisis, OVO hasn’t offered any Fixed Plans for over 12 months, however this is something we are currently reviewing. 

 

Jeffus I can see you pointed out previously that this is only available to those in a renewal window (it’s also available to anyone on OVO’s standard variable tariff, Simpler) - it would be unusual to offer the option of other tariffs when in a fixed term contract with early termination fees. With that in mind, can we mark this idea as completed?


Jeffus
Rank 20
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  • Author
  • Rank 20
  • March 9, 2023

@Jeffus we’ve had an update that is similar to a previous response we posted earlier in 2022:

 

This is functionality that's available to our customers within their online account, under 'Renew Your Plan'.  

This tool allows customers to review their current tariff and see all available tariffs they can sign up to along with the cost based on their energy consumption.

 

Due to the energy crisis, OVO hasn’t offered any Fixed Plans for over 12 months, however this is something we are currently reviewing. 

 

Jeffus I can see you pointed out previously that this is only available to those in a renewal winder (it’s also available to anyone on OVO’s standard variable tariff, Simpler) - it would be unusual to offer the option of other tariffs when in a fixed term contract with early termination fees. With that in mind, can we mark this idea as completed?

No


Forum|alt.badge.img+1
  • Rank 2
  • March 9, 2023

​​​​No, not complete. Even those on fixed contracts, in these days of madly varying rates, would like to see what current rates are available. It would help planning and budgeting, and enable reasoned decisions whether to remain on current fixed contract or change. Without, we have to rely on Press speculation. Not good.


Firedog
Super User
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  • Super User
  • March 9, 2023

I’m surprised nobody’s pointed out in this thread that the page already exists:
OVO -_All_domestic tariffs

It just needs a bit of TLC 🙂


Jeffus
Rank 20
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  • Author
  • Rank 20
  • March 9, 2023

I’m surprised nobody’s pointed out in this thread that the page already exists:
OVO -_All_domestic tariffs

It just needs a bit of TLC 🙂

Perhaps because the spreadsheet is from last March and pre dates the idea. The data is out of date.

Is there a current version?

The alternative is something dynamic like the SSE site. 

https://products.sse.co.uk/our-prices/enter-postcode

 


Jeffus
Rank 20
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  • Author
  • Rank 20
  • March 9, 2023

Compare the SSE functionality and some  other suppliers to OVO…

 


Jeffus
Rank 20
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  • Author
  • Rank 20
  • April 15, 2023

Forum|alt.badge.img+1
  • Rank 2
  • April 15, 2023

Hooray! About time too. I just hope it is maintained in the future.

But it makes you realise how many different rates there are - and they also vary by area!


Tim_OVO
OVO Staff
  • OVO Forum Legend
  • April 18, 2023

Thanks for everyone that voted on this idea - it was our top voted idea and it’s great to see this is now delivered: https://plans.ovoenergy.com/ 

 

 


Tim_OVO
OVO Staff
  • OVO Forum Legend
  • April 18, 2023
Open for votesCompleted

Firedog
Super User
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  • Super User
  • April 18, 2023

I’m surprised nobody’s pointed out in this thread that the page already exists:
OVO -_All_domestic tariffs

 

@Tim_OVO Not quite complete: that page is still there, AFAICS. You have to scroll all the way down to find out that it’s out of date.


juliamc
Rank 20
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  • Rank 20
  • April 18, 2023

Oops - one for 

 


Firedog
Super User
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  • Super User
  • April 19, 2023

Oops - one for 

 

@juliamc Tit for tat!