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Blastoise186
Super User
Blastoise186Super User
Super User
September 6, 2022
Can't be done yet

Provide queue status updates when queueing for Live Chat

Related products:OVO Help
  • September 6, 2022
  • 7 replies
  • 189 views

I’ve been meaning to submit this idea for two years now!

But it would really help - especially in the current times - to be able to get queue position updates on the live chat. Not only so you know you’re still connected, but also to get a rough idea of how long it’ll be until you’re through to an agent.

Would be handy to have on all the time too!

    7 replies

    Newcomer
    Bevlar
    Newcomer
    September 6, 2022

    On chat is a massive issue.. 1263 minutes wait ...  Now on telephone line..pretty much the same.. So frustrating... Trying too DD increase £200 - £282 and £432 in credit.. I want to top up as I go.. But can't get help anywhere.. Telephone line music is awful and a very bad line.

    Blastoise186
    Super User
    Blastoise186Super UserAuthor
    Super User
    September 6, 2022

    Hi @Bevlar ,

    If you’d like to see this idea be made real, please feel free to click the Upvote button at the top of this thread.

    Just a heads up, this one is actually an Idea rather than a question, so if you need help it might be better to post a new thread. :)

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      M.isterW
      Rank 6
      M.isterW
      Rank 6
      September 6, 2022

      Great idea.

      1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
        Tim_OVO
        OVO Staff
        Tim_OVO
        OVO Forum Legend
        September 7, 2022

        Thanks for the idea, @Blastoise186 - make sense to me and changing this idea to ‘Open for votes’. 

        Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
        Tim_OVO
        OVO Staff
        Tim_OVO
        OVO Forum Legend
        September 7, 2022
        Updated idea statusNew→Open for votes
        Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
        Tim_OVO
        OVO Staff
        Tim_OVO
        OVO Forum Legend
        September 22, 2022

        There’s an update on this idea:

         

        This is something we previously had and it caused a few complaints from customers - we now have the where you are in the queue metric so you can see how many people are before you. 

         

        I’ll change the status of this as it’s not something that is being considered to be reintroduced.

        Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
        Tim_OVO
        OVO Staff
        Tim_OVO
        OVO Forum Legend
        September 22, 2022
        Open for votes→Can't be done yet
        Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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