Improve the OVO process for automatic GSOP compensation payments

Hi @Jeffus 

Another good idea, thank you for being that bridge between customer issues being flagged on the forum, and proposed fixes to avoid them in the future. Such a customer champion. 

This idea doesn’t strictly fit within the remit of forum ideas. BUT I know a few people I can ask about this and I’ll reach out to them now to better understand the process and whether this should be automatic. I can certainly see the value especially if it helps to avoid later (and therefore doubled) payments. 

Perhaps we need another space for logging this sort of thing? And keeping track of actions and visible improvements? 

This idea is also getting my vote!

It would certainly cut down a lot of my posts on the forum if the process could be improved 😊

I have taken this directly from Ofgem

Am sure there are better links to the ofgem pages

https://www.ofgem.gov.uk/publications/three-suppliers-pay-total-ps8-million-relation-guaranteed-standards-performance-final-billing-compensation-failures

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If suppliers fail to compensate the customer in a timely manner (i.e. provide a 'Standard' compensation payment of £30 within the first 10 working days of the supplier's initial failure to achieve the relevant standard of performance) then they are obligated to provide the customer an 'Additional' GSOP compensatory payment of £30. Ofgem expects suppliers to make an 'Additional Standard' GSOP compensatory payment of £30 to those customers at the point of failure to meet their payment obligations outlined in Regulation 8 (2), i.e. within 10 working days of the date that the ‘Standard’ compensation payment was due. 

Also from the same ofgem page

• It is important that suppliers clearly understand the Guaranteed Standards of Performance (GSOP) regulations, including those that govern the provision of statutory GSOP compensation payments, and that they ensure their systems provide these payments at the point of failure to meet a Guaranteed Standard of Performance, within a timely manner, and to the timeframes stipulated within the regulations.