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Anonymous
January 28, 2023
Open for votes

Improve the bill summary format

Related products:Online account
  • January 28, 2023
  • 14 replies
  • 219 views

Would a change in statement/bill format be more straightforward to calculate for many.

Below a copy of last bill:-

 

Below an alternative, simple addition/subtraction:-

Below an explanation of above:-

 

    14 replies

    Show previous replies
    Anonymous
    February 15, 2023

    Of course Jeffus you are right, any redesign should consider how any information is presented on a bill and I agree in the scope of things there are much more important things to deal with, especially those who are/have undergone anxiety and stress on this forum. There are also a number of posts where understanding the bill is a problem. I myself do not consider it a matter of urgency and it was firstly posed as a query not a complaint or a must do now issue. I was surprised that interest was shown.

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      February 15, 2023

      An option is to leave the design now, wait for OVO to launch a few more tariff, and then look again to see if it makes sense to discuss and consider any changes.

      Just leave the Idea and revisit at the end of the year?

      Anonymous
      February 15, 2023

      Personally I will leave it for OVO to decide when. This next year? Next year? Sometime? etc. :-)) 

      Anonymous
      February 17, 2023

      This just to show what can happen when viewing account online. The below are all the changes that happened on one day 17th Feb. All calcs are correct. PLEASE NOTE £67 REFUND 21ST FEB??? ON SHEET 5. ????

      I do fully understand the end result but how OVO got there is amusing.

      Apologies for the copy/paste results.

      1. FIRST VIEW

      BEFORE READINGS 17/02/2023                         09:00hours

      Today's balance 17 Feb £209.12 in credit

      Charges in detail

       Electricity

       

      Standing charge 15 days at 41.20p per day

      £6.18

      Energy use charge 95.00 kWh at 31.74p

      £30.15

      Electricity meter readings

       Gas

       

      Standing charge 15 days at 27.12p per day

      £4.07

      Energy use charge 240.46 kWh at 9.83p

      £23.64

      Gas meter readings

      Credits, discounts and VAT

       
       

      VAT 5% of £64.04

      £3.20

      Total Charges

      £67.24 out

      -----------------------------------------------------------

       

       

      1. SECOND VIEW

      At 10:00hours AFTER ABOVE READING 17/2/2023 ---£67 EBBS ADDED

      Today's balance now 17 Feb £275.40 in credit

      Charges in detail

       Electricity

       

      Standing charge 16 days at 41.20p per day

      £6.59

      Energy use charge 95.00 kWh at 31.74p

      £30.15

      Electricity meter readings

       Gas

       

      Standing charge 16 days at 27.12p per day

      £4.34

      Energy use charge 240.46 kWh at 9.83p

      £23.64

      Gas meter readings

      Credits, discounts and VAT

       
       

      VAT 5% of £64.72

      £3.24

      Energy Bill Support Scheme 

      -£67.00

      Total Charges

      £0.96 out

      --------------------------------------------------------------

      3.     THIRD VIEW  READINGS ENTERED 11:00 hours

      READINGS NOW ENTERED AFTER THE ABOVE AM 17/2/2023 (£67 ADDED PAGE ABOVE)

      Today's balance 17 Feb after usage deducted £271.38 in credit

      Charges in detail

       Electricity

       

      Standing charge 16 days at 41.20p per day

      £6.59

      Energy use charge 100.00 kWh at 31.74p

      £31.74

      Electricity meter readings

       Gas

       

      Standing charge 16 days at 27.12p per day

      £4.34

      Energy use charge 263.24 kWh at 9.83p 

      £25.88

      Gas meter readings

      Credits, discounts and VAT

       
       

      VAT 5% of £68.55

      £3.43

      Energy Bill Support Scheme 

      -£67.00

      Total Charges

      £4.98 out

      -------------------------------------------------------------------------

      4.   FOURTH VIEW  16:30 hours ONLINE ACCOUNT CHANGE AFTER £67 REMOVED

      PM READINGS 17/2/2023 AFTER THE £67 ADDED SHEET ABOVE---NOW TAKEN OFF BELOW

      Today's balance 17 Feb BACK TO £204.38 in credit—CORRECT

      Charges in detail

       Electricity

       

      Standing charge 16 days at 41.20p per day

      £6.59

      Energy use charge 100.00 kWh at 31.74p

      £31.74

      Electricity meter readings

       Gas

       

      Standing charge 16 days at 27.12p per day

      £4.34

      Energy use charge 263.24 kWh at 9.83p

      £25.88

      Gas meter readings

      Credits, discounts and VAT

       
       

      VAT 5% of £68.55

      £3.43

      Energy Bill Support Scheme 

      -£67.00

      Total Charges

      £4.98 out

      -----------------------------------------------------------------------------------

      5. FIFTH FINAL ONLINE VIEW 17:30 hours CHANGED AGAIN, NOW SHOWS :-

      £67 showing up twice on same day -£67 and refund £67 out

      Total charges                                                                                                        £4.98 out     

      Refunds 21 Feb                                                                                                   £67.00 out                                                                                                                                   

      Today's balance 17 Feb                                                                 £204.38 in credit                

                                                                                                                                             

      Charges in detail

       Electricity

       

       Gas

       

      Standing charge 16 days at 27.12p per day

      £4.34

      Energy use charge 263.24 kWh at 9.83p

      £25.88

      Gas meter readings

      Credits, discounts and VAT

       
       

      VAT 5% of £68.55

      £3.43

      Energy Bill Support Scheme 

      -£67.00

      Total Charges

      £4.98 out
         

       

       

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd