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36 replies

Jeffus
Rank 20
JeffusAuthor
Rank 20
July 4, 2023

An update here from me, @TomThumb @Jeffus and anyone else interested. 

 

In summary, this will not be happening in the next price cap change on October 1st. 

 

Essentially OVO’s billing system doesn't currently recognise the reading as it comes in via a different route (because we suspended scheduled readings on the day of price cap changes for reasons discussed above), this is something we're working to fix. However, next time around we should have some measures in place which will mean we won't have to suspend scheduled readings, so even if it’s not fixed, those readings will come in via the normal route on the 1st of October.

Thanks for the very quick response @Tim_OVO 

TomThumb
Rank 6
Rank 6
July 4, 2023

@Tim_OVO  Sounds like plan to me 👍 Cheers for the update.

 

 prioritising informational data at the expense of actual billing data never sat right with me, 

especially when 5 figure sums came in to play.

Ovo fell short again on this recent change to the price cap, but I welcome the news that in October, we should see a change for the better👍

 

Tom…

3 meters: Smart Gas & Smart Elec / Traditional Gas meter
Jeffus
Rank 20
JeffusAuthor
Rank 20
October 2, 2023

 

TomThumb
Rank 6
Rank 6
October 3, 2023

An update here from me, @TomThumb @Jeffus and anyone else interested. 

 

In summary, this will not be happening in the next price cap change on October 1st. 

 

Essentially OVO’s billing system doesn't currently recognise the reading as it comes in via a different route (because we suspended scheduled readings on the day of price cap changes for reasons discussed above), this is something we're working to fix. However, next time around we should have some measures in place which will mean we won't have to suspend scheduled readings, so even if it’s not fixed, those readings will come in via the normal route on the 1st of October.


 Matching @Jeffus findings 


 😃😃😃😃 I also have actual meter readings for Oct 1st 😃😃😃😃

 

Glad ovo have fixed this issue 👍
Cheers @Tim_OVO  

 

 

Tom…

3 meters: Smart Gas & Smart Elec / Traditional Gas meter
Tim_OVO
OVO Staff
OVO Forum Legend
October 5, 2023

Great to hear this! 

 

I’m going to mark this idea (finally) as delivered. 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Tim_OVO
OVO Staff
OVO Forum Legend
October 5, 2023
Can't be done yetCompleted
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6