Don't make OVO Chat route to Account Management at weekends

Good idea @Blastoise186 . Simply things like this help defuse situations when people get stressed trying to resolve issues. 

Thanks! It’s one of those bugs I’ve been meaning to test for ages, but @eezytiger got there first and it took me all weekend to figure it out.

This one also relies on certain conditions like being under account management - which also explains why my test suite that I usually run didn’t pick up on it because it runs as an anonymous user i.e. without any account.

These ideas are all great, but is anyone going to action them ?

There’s at least one somewhere which a product team confirmed to be on their to-do list.

There’s no guarantee as to if/when they’ll get done but if the product teams like the idea, then it increases the chances.

This one is in train

But for now the regional rates for the Energy Price Guarantee can be found on the SSE website as a fallback. They are the same as the OVO EPG rates. 

Good idea this, @Blastoise186.

I work in the team that manages this web chat operation, and I can confirm that from the 31st October, when there will be some changes to our opening hours (all will be revealed nearer the time), there will be no routing to ‘account management’ on Saturdays. In the meantime, despite the experience of Ezzytiger, the routing should work on Saturdays and indeed whenever web chat is available via our Support team contact us box. That issue was also passed on. We’ll mark this idea as ‘Completed’ as the work has already been done to ensure correct routing.

@juliamc good question and yes, I can confirm that every idea that gets an ‘Open for votes’ status is in a queue for that relevant product team. It’s been a very busy few months but we’ll be updating each and every one to confirm if, where and why any ‘open for votes’ ideas can or can’t be on our roadmap to be delivered. So keep those ideas coming!