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Blastoise186
Super User
Super User
April 30, 2024
Open for votes

Block attempts to use both EV and Charger simultaneously with Charge Anytime

  • April 30, 2024
  • 3 replies
  • 71 views

We’ve seen several attempts to use a Charger AND and EV simultaneously with Charge Anytime, which is known to break everything.

I think it’d be better if that was blocked to prevent such snafus from constantly showing up.

Adding this Idea primarily for tracking right now, in the hope that it can be linked up to a product area in the future.

3 replies

Emmanuelle_OVO
Retired Moderator
Retired Moderator
May 8, 2024
NewOpen for votes
Renewable Energy? Big Fan.
Emmanuelle_OVO
Retired Moderator
Retired Moderator
May 8, 2024

Hey @Blastoise186,

 

This is a great idea! My sources tell me this is something Kaluza are currently looking at so that customers only have one instance of Charge Anytime... so it is in the works!

 

I’ve changed the status to ‘open for votes’ so we can gauge interest 😊

Renewable Energy? Big Fan.
Blastoise186
Super User
Super User
May 8, 2024

Nice! In that case, even better. :D

One possible future enhancement could be offering a self-service resolution of allowing the customer to switch “Modes” if they hit the blocker, so that the old method - let’s say EV - is disabled as part of setting up the new method - such as the Charger, but ONLY once the other method is successfully activated so there’s consistency.

But even just a thing that says Hold up! You’ve already got an EV set up. If you want to switch to using your Charger, you’ll need to talk to us first. would go a long way. :)

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