Skip to main content
Blastoise186
Super User
Super User
October 13, 2025
Can't be done yet

Allow self-service account removal from MyOVO for closed accounts

Related products:Online account
  • October 13, 2025
  • 7 replies
  • 115 views

It would be useful to allow closed accounts to be removed from MyOVO on a self-service basis for situations where the account is clearly no longer required, such as when two accounts are on one profile and one of them is closed due to a moving-out process.

Might be worth also having an auto-purge option (say six months) for these if the customer wants it.

7 replies

Abby_OVO
Community Manager
Community Manager
October 16, 2025
NewOpen for votes
Currently Playing: She's Electric
Firedog
Super User
Super User
October 16, 2025

Twice I’ve asked Support to remove an unwanted and unused account from MyOVO. The last time, a few weeks ago, I was told a ticket had been raised and it would take 5-7 days for ‘the team’ to do the job. I’m still waiting ...

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Ben_OVO
Community Manager
Community Manager
October 21, 2025

Sorry ​@Firedog, these tech tickets can often take some time - hopefully will be fixed soon.

Powered by the Sun
Peter E
Super User
Super User
October 21, 2025

My only comment would be to make sure that account removal was an intended action with a confirmation and perhaps a re-confirmation with appropriate text to make it clear what you are about to do. Perhaps also two factor authentication. You send a simple deletion code which has to be entered. Just thoughts if it's an irrevocable action. 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
Blastoise186
Super User
Super User
October 21, 2025

Sorry, but I couldn’t resist! XD

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Ben_OVO
Community Manager
Community Manager
October 22, 2025
Open for votesCan't be done yet
Powered by the Sun
Ben_OVO
Community Manager
Community Manager
October 22, 2025

@Blastoise186 I’ve heard back that this can’t be done yet due to security risks, and complications on our side. I’ll change your other idea to ‘can’t be done yet’ as well. Just to let you know, this is actually on the radar for the future :)

Powered by the Sun