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5 replies

Tim_OVO
OVO Staff
OVO Forum Legend
Jul 6, 2023 9:31 AM UTC

Thanks for this idea, @Jeffus.

 

So the Plan section of your online account will show your current prices, and our Prices page shows all plans available based on your region. 

 

Can you let us know what information regarding the ‘region’ you would want to show?

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Jeffus
Rank 20
JeffusAuthor
Rank 20
Jul 6, 2023 10:55 AM UTC

On the plan page

For example

Region: Eastern.

Then when we sign post the ofgem page they can very easily see the maximum rate for their region. 

https://www.gov.uk/government/publications/energy-price-guarantee-regional-rates/energy-price-guarantee-prepayment-meters-regional-rates-july-to-september-2023

This quite often happens when the cap changes every quarter and customers query why their rate look high.

Lots of little self service things like this would help ovo be even better than the competition.

You could even include things like the DNO name on the plan page. 

 

Tim_OVO
OVO Staff
OVO Forum Legend
Jul 7, 2023 9:58 AM UTC

Makes perfect sense to me. Thanks for clarifying @Jeffus.

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Tim_OVO
OVO Staff
OVO Forum Legend
Jul 7, 2023 9:58 AM UTC
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Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Jeffus
Rank 20
JeffusAuthor
Rank 20
Jul 7, 2023 10:37 AM UTC

Including an updated Estimated Annual Cost like you do on the tariff information label for new quotes would be a nice touch, with consistent wording of the terms ideally.  

OVO already include the Future Annual Consumption on the plan page. 

That would save a lot of time on the forum as it is not available on the website or app or bills.