Add Calorific value of gas to bills

• juliamc

• There is a point in what you say “if you new that OVO were audited”.

• As you will know Ofgem audit energy companies which was assured when OVO had to pay £8.5m for overcharging customers. So I can at least be confident that auditing is carried out.

• My original question (not a complaint) about CV was why, having been an SSE  customer and the CV was always on the bill and why was it removed from OVO bills (in 2021).  Purely for accuracy for anyone wishing to calculate/check their own bills. Thanks to the efforts of OVO forum members and OVO systems operatives I have an in depth knowledge of how their computing system carries out continuous monitoring of Nat. Grid CV data.

• Just to mention something I found out (you may already know) about Nat. Grid data, the values given daily, if back checked can be found to have been adjusted, which does add difficulty for OVO, so just taking the data daily is not necessarily going to be correct.

• I am being rather pedantic and apologize for the length of my reply.

• That said, I am happy with where I am now and pleased to say my OVO account has settled down now (other issues).

Hi 

• juliamc

• I have been trying out your method for posting an image. Not sure if you clicked on the image I posted but I hadn’t actually clicked on it before. I have just clicked on it and it does expand to a readable size, wasn’t aware it would do that. Was posted as a snipped image, saved as a jpeg.

• Thanks again

That’s was Firedog’s advice - I can’t claim the credit !

Apologies to 

• Firedog

• I wrongly thanked juliamc for your help re-posting pics. So thankyou.