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Jeffus
Rank 20
Jeffus
Rank 20
July 25, 2022
Can't be done yet

Add ability for OVO Support Team to reset the Future Annual Consumption figures

Related products:Online account
  • July 25, 2022
  • 35 replies
  • 703 views

We have seen several instances where the starting Future Annual Consumption figures are significantly higher than customers historical usage.

At present it appears there is no way of the OVO Support Team to reset the Future Annual Consumption. It is taking a considerable amount of time for the system to automatically adjust the future figures, and we are yet to see the examples of the system correcting in a reasonable time.

This is impacting direct debit payments of people on fixed and variable contracts. 

    35 replies

    Jess_OVO
    OVO Staff
    Jess_OVO
    OVO Staff
    July 26, 2022
    Updated idea statusNew→Open for votes
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    Jess_OVO
    OVO Staff
    Jess_OVO
    OVO Staff
    July 26, 2022

    A really great suggestion here, @Jeffus.

     

    I’ve opened this one up to votes and will check in with the team to see whether it’s within the scope of our ideas area.

     

    Keep them coming. 👍

    Powered by Re-knowable Energy!
      Jeffus
      Rank 20
      JeffusAuthor
      Rank 20
      July 26, 2022

      A really great suggestion here, @Jeffus.

       

      I’ve opened this one up to votes and will check in with the team to see whether it’s within the scope of our ideas area.

       

      Keep them coming. 👍

      Thanks @Jess_OVO i think the functionality should be used sparingly, where it is pretty certain the starting value is a long way off. 

      Jeffus
      Rank 20
      JeffusAuthor
      Rank 20
      July 26, 2022

      A recent example

       

        Jeffus
        Rank 20
        JeffusAuthor
        Rank 20
        July 26, 2022

        Example 

         

          Jeffus
          Rank 20
          JeffusAuthor
          Rank 20
          August 31, 2022

          Another example

           

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            August 31, 2022

            After a LOT of careful consideration, I’m throwing my weight behind this Idea and adding my support for it as well.

            Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
              Jeffus
              Rank 20
              JeffusAuthor
              Rank 20
              September 1, 2022

              Another example

               

                Newcomer
                SpyderDor
                Newcomer
                September 2, 2022

                Yes this an absolute priority for users on a Fixed Tariff Plan, I am sure many people are paying excessive monthly direct debits and OVO are getting a great overnight interest rate on our overpayments.

                Being in this situation I am convinced it is done on purpose for previous SSE customers.

                 

                Support have no idea how to check Annual Usage and compare against previous years then adjust accordingly, it is bloody deceitful.

                  Tim_OVO
                  OVO Staff
                  Tim_OVO
                  OVO Forum Legend
                  September 7, 2022
                  The following idea has been merged into this idea:

                  All the votes have been transferred into this idea.
                  Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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