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Jeffus
Rank 20
Rank 20
February 28, 2023
Open for votes

Add a feature to the online account to be able to request and track a gas meter removal, including removing standing charges

Related products:Online account
  • February 28, 2023
  • 3 replies
  • 126 views

Add a feature to the online account to be able to request and track a gas meter removal, including removing standing charges. 

To address an issue that has been going on for a long time including multiple complaints to the Energy Ombudsman

 

3 replies

Tim_OVO
OVO Staff
OVO Forum Legend
March 1, 2023

Thanks for posting this, @Jeffus.

 

I’ve seen a similar idea relating to reading disputes. Like that idea, the initialising of the action (in this case an engineer appointment) might be complicated as a self service tool. But not impossible by any stretch. There’s a lot of checks and questions to ask someone for an engineer visit. 

 

Having some kind of way to track the gas meter details update (and most importantly prevent erroneous charges like what @M.isterW had) is a really good use case. I’ll change this idea to ‘open for votes’.

 

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Tim_OVO
OVO Staff
OVO Forum Legend
March 1, 2023
NewOpen for votes
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
M.isterW
Rank 6
Rank 6
March 1, 2023

This would be a great idea but OVO really need to fix their process first. If they do that you wouldn't need to track your meter removal as there wouldn't be any delays.

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊