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Blastoise186
Super User
Super User
July 4, 2022
Open for votes

Add a confirmation step to the "one-click renewal" tool

Related products:Online account
  • July 4, 2022
  • 12 replies
  • 324 views

I don’t usually like to claim credit for other people’s ideas, but there are a few edge cases where I feel it’s appropriate if I’ve given others a chance. This feels like one of them.

There’s been a LOT of talk about issues with the one-click renewals causing accidental renewals that are later reversed. It may be better to make it a two-step process with some kind of “Are you sure?” check, just to be safe.

Not only does this help to prevent accidents, but it also feels more fair for both OVO and the Member in question, since then you can’t say OVO didn’t warn you.

12 replies

Rank 2
November 4, 2025

Yes! This needs to be a thing. I was looking at options when renewing and before I knewnit I had renewed as there want a final review menu - it just renewed instantly and you cant undo it via App, you have to call…..when a busy working parent calling a company is time consuming and simply more hassle than its worth so here I am in a fixed deal again. There shoukd be an additional/supplementary menu before confirmation. 

Ben_OVO
Community Manager
Community Manager
November 11, 2025

Morning ​@mum3girls2025,

 

Thanks for your comment. I’ve passed this idea over to our Tech team, who have been reshuffled since this idea was originally proposed. I’ll let you know if I hear back from them!

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