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Open for votes

Add official support for Relay UK and SignVideo to the Contact Us page

Related products:OVO Help
  • Blastoise186
    Blastoise186
  • Jeffus
    Jeffus
  • Tatty

Blastoise186
Plan Zero Hero

Based on a recent thread, I think it would definitely be great to see OVO to officially support Relay UK and SignVideo services, such as by listing them at https://help.ovoenergy.com as an official contact option.

SignVideo should be as simple as posting the link to start an instant call, while Relay UK would be as easy as saying speech or hearing impaired members can call 18001 0330 303 5063. Or you could potentially add a special number that’s dedicated to Relay UK users which can skip some of the automated IVR stuff and go directly to the queue.

Another forum member tried out the Relay UK option the other day and it worked brilliantly for them, so that’s evidence that OVO can definitely make it work too. :)

5 replies

Tim_OVO
Community Manager
  • Community Manager
  • 1878 replies
  • July 25, 2022

Here’s the latest from our OVO Help product team:

 

This is a great idea and one that we have investigatory work planned in for Q4.  We're avid fans of accessibility and inclusivity. 

 

If you’d like to see this implemented, give it an upvote!


Tim_OVO
Community Manager
  • Community Manager
  • 1878 replies
  • July 25, 2022
Updated idea statusNewOpen for votes

  • Carbon Cutter*
  • 2 replies
  • August 9, 2022

Sooner the better 


Jeffus
Plan Zero Hero
Forum|alt.badge.img+2
  • Plan Zero Hero
  • 2561 replies
  • August 9, 2022
Borisp wrote:

Sooner the better 

Click the upvote button if you like the idea


Tim_OVO
Community Manager
  • Community Manager
  • 1878 replies
  • September 22, 2022

We’ve got an update on this idea:

 

We’ve now got sign video as an option for our OVO customers - unfortunately this isn’t an integrated service just yet, but this is something we will look at depending on demand.  Customers can access the service here.

 

I’ll keep this idea updated with any changes!


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