why is my electric costing £10 a night? storage heaters

I’m 100 percent sure of the tariff and times given to me by the complaints manager as I wrote them down specifically because of my previous experiences with OVO. I have his name and his email address. I emailed him yesterday with the information and he is apparently going phone back on Monday. In the meantime no fix happened yesterday.  
 

I was also surprised by the times and tariff because I was on economy 10 (well I was supposed to be ) and then economy 7 recently so I had an idea of the times etc. 
 

i find the chat is very difficult because operators don’t understand the issues normally. This has been one of my biggest problems 
 

Now you’ve got me really confused, I’m afraid. When you started this topic two days ago, you wrote “… I’m newly on Economy 9”.  When did Economy 10 and Economy 7 come into the picture - since then, or before? What did you ask for when your meter exchange was booked? 
  

Yes, I recognize that difficulty. However, you mentioned having a complaints manager. If you have entered a complaint, the case passes to the resolution team to sort out, you should hear from a named resolution specialist (they have a baffling variety of titles, I’m afraid) and you should be given a complaint number. Does this sound familiar?

If you have your complaint number, be sure to quote it at the beginning of the real chat (e.g. “I would like to hear how my complaint no. 1234567 is progressing”). That should remove any need to go over old ground again. 

I was on economy 10 for several years but I suspected that I wasn’t actually on the correct tariff even then. I decided to ask for a smart meter because I wanted to monitor the usage and was given one which unfortunately stopped communicating after a couple of months. Then I was given a different meter that wasn’t a smart meter but it stopped my immersion water heater from getting the signal to switch on at night. It took me a 2 year battle with SSE and a complaint to the ombudsman and then a traditional key meter was fitted and I was put on economy 7. This was around the time OVO took over from SSE however OVO then did a key overwrite to compensate for an engineer not arriving. This according to OVO then messed up the meter and stopped the economy 7 working this was in May this year. After another complaint this time regarding why I was now paying over the odds for my electricity because I no longer had economy 7and another issue OVO then installed the current smart meter on the 15th of January. A couple of days later the complaint handler then phoned me and told me that at midnight that night I would be put on economy 9 as that was the best tariff for the all electric storage heaters and the times and tariff previously mentioned. I have estimated that I am paying approximately £4 a day more or should I say night on the single rate tariff than what I should be if I was on the economy 9 tariff. I will take note of the usage in kw tonight and work it out precisely in preparation for when or if the complaint handler does phone me on Monday. 

I do also have a complaint no which was closed when the complaint according to OVO was resolved by putting in the current smart meter and putting me on the correct tariff. I have used the complaint no to get in touch with the same complaint handler to say that they have not in fact resolved the issue 

Thanks. That’s quite a saga. It might have helped if you’d told it at the beginning, though.
  

OK, so this is one update that didn’t take, if your immersion heater is coming on at 23:30 instead of 04:00 as it would be on Economy 9. It’s also clear that the other update - to the tariff itself - didn’t work either, because at 05:09 you should have been on the offpeak rate of 20.78 p/kWh, not the 24.45 p/kWh your IHD was showing. 

On Monday, please impress on your complaint handler that your tariff information needs updating in the meter, and that the load control switch has to be set to the same timings as the tariff. I hope you manage to move forward … 

I’m frankly exhausted and sick of checking every single thing that OVO does. I haven’t mentioned everything in the saga because it wouldn’t be relevant. It does include engineers turning up the next day after the arranged appointment or not at all. As well as a cable that was “in the wrong place “.
 

I’m thinking that there are probably people out there in the same as me on a too high tariff who haven’t realised and simply trust as I did that OVO is doing their job!  
 

Thank you again for listening and your help. I will update you on Monday 

Thanks to Firedog giving me the correct tariff and assuming I’m supposed to be on Smart Economy 9 I have now been able to work out exactly how 

much I’ve been overcharged per day (£2.33) and I am ready to ask for this money refunded