Rank 1

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What are the OVO FiT rates?

Forum|Forum|3 years ago
January 3, 2023
12 replies
1949 views

With Southern Electric I was paid an amount for Generated electric on my generation meter which was around 60p per unit and then paid for exported electric which was about 5p, is this the same with OVO and if so what are the rates, I only ever give the generation metre numbers, the export is on a different smart meter, and I have spoken to the 'FiT team' they just keep repeating the same phrase and are unable to answer any of my questions, for example why has my income dropped from 180 pounds with SE to barely 15 pounds with OVO. I hope someone can help.

Best answer by Tim_OVO

Updated on 26/06/25 by Abby_OVO

Hi @PhotoMorph and thanks for flagging this.

FIT rates are index-linked, which means they may go up or down with inflation. The tariff rates are adjusted yearly on 1 April. We can calculate your tariff adjustment more accurately if you send us a meter reading on or as close to 31 March, but not after. You can find out more on this handy article about Feed-in Tariffs here.

Our trained Feed-in Tariff agents are best placed to advise on the specifics in your case, but I appreciate you’re not happy with the answer you’ve been getting up until now. They can either work with you to resolve the question, or escalate your complaint, so I’d recommend speaking to them directly again.

If you need to speak to our Team you can call 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so. You can also email the team via fits@ovoenergy.com for the FIT team

Hope this helps,
Tim

M.isterW

Rank 6

If you change FIT provider your rates should remain the same. If OVO aren't giving you the same rate they are wrong.

Have they told you what rates you're getting?

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊

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PhotoMorphAuthor

Rank 1

Yes they told me I'm getting 4p per unit I'm not getting my 60 odd pence for my generation, they just said their sorry and they understand why I'm angry, but none of this helps.

M.isterW

Rank 6

It sounds like they've put you on to the Smart Export Guarantee. When you moved did you tell them you wanted to move your FIT tariff?

I am wondering why you moved from SE. There's no benefit in moving your FIT provider.

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊

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PhotoMorphAuthor

Rank 1

I did not tell them anything, I had no notification it was being moved until I tried to ring in my numbers to SE

M.isterW

Rank 6

I've just realised you were with SSE, hence the move to OVO. Sorry, I should have spotted that from your original post.

I would start by raising a complaint. You should have been kept on the same FIT tariff when you were moved to OVO.

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊

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PhotoMorphAuthor

Rank 1

I have raised a complaint but they just more or less say sorry, that's the way it is, I told them I was unhappy with this as an explanation a complaint was raised and I've heard nothing since

Tim_OVOSolved

OVO Forum Legend

Updated on 26/06/25 by Abby_OVO

Hi @PhotoMorph and thanks for flagging this.

FIT rates are index-linked, which means they may go up or down with inflation. The tariff rates are adjusted yearly on 1 April. We can calculate your tariff adjustment more accurately if you send us a meter reading on or as close to 31 March, but not after. You can find out more on this handy article about Feed-in Tariffs here.

Our trained Feed-in Tariff agents are best placed to advise on the specifics in your case, but I appreciate you’re not happy with the answer you’ve been getting up until now. They can either work with you to resolve the question, or escalate your complaint, so I’d recommend speaking to them directly again.

If you need to speak to our Team you can call 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so. You can also email the team via fits@ovoenergy.com for the FIT team

Hope this helps,
Tim

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6

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