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j9123
Rank 2
Oct 30, 2026 10:53 AM UTC
Question

Traditional Pay as you go gas

My daughter is on PSR and traditional prepayment gas meter and regularly self disconnects. I've repeatedly asked (for almost a year) to move her to pay monthly. OVO state they can't install smart meter due to signal constraints so "there is nothing more they can do". Is this right?

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Nukecad
Super User
NukecadSuper User
Super User
Nov 2, 2026 5:03 PM UTC

Yes that is exactly what you/she needs to reace her olf PAYG.

A smart credit meter - even if it can't connect and so she has to send in readings.*

If Abbey has contacted the person that I think she has then they can soon arrange for that to happen.

*There are thousands of non-communicating smart meters in use around the country, and their “owners” just send in readings.

Out of beer error >>>> Recovering memory.
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd