THTC / Separate Radio Teleswitch and Meter- Can I get a smart meter?

thanks

Hello

i Have been having a on running complaint to SSE/OVO since i moved into my rented flat.

one of my meter boxes does not work which is the THTC  and i have told them multiple times and sent through photos , time and time again i get told someone will contact me to help get this removed.

Each time i had sent through meter readings i get a email back saying incorrect reading when i have sent them proof and called them multiple times as only one meter box works . i have also been treated as a liar and been told there is no way only one works. 

at the end of my first year i had moved in  i had got to some sort of resolution when i finally spoke to someone that knew what had happened he had to go back through all my bills for that year and set the one that wasn't working to 0, after he had done that i was actually in credit and was due money back , he had then told me that it should all be sorted and my next bill would be correct . my next bill wasn't and it was another estimated bill. countless times i have contacted them and sent photos since then . Nobody seems to update my account when i have contacted them.

I am now being hit with extortionate estimated bills when i live in a small one bedroomed flat and work 5 days a week . i had also been hit with some sort of catch up bill and 1500 was added on to my bill last year and now i am 2 grand in debt on my account as they keep on adding bills . i am now in contact with the complaints team and they have just put this through to the billing team they are now still saying this is correct . It is impossible for any of this to be correct  even my sister who lives in a 2 bedroomed house does not get charged anywhere near what i have . i do not know what to do i am in constant stress from this and I'm now getting sent letters saying bailiffs will come to my door even though i have told them i am trying to sort this out .

Any help would be appreciated .

Hi @Celt261 ,

Dead THTC Meters are currently hard to replace unfortunately. Solutions are on the way, but for now try https://ovoenergy.com/feedback and scroll down a bit - you’ll see more powerful resolution options further down the page.

Sounds like a complete nightmare @Celt261! 😮

Not sure if it’s been eight weeks since you raised a formal complaint with Ovo.  If it has and you’re getting no where, log a complaint with https://www.energyombudsman.org/ and they will investigate and issue a Decision that instructs Ovo what to do to fix the issue.  I’m having an issue with my FIT payments from Ovo.  I logged an issue with the Energy Ombudsman 28 days ago and we’re already at the point where Ovo have 14 days to raise any issues with the OE’s decision, which includes paying me £150 for the hassle Ovo have caused!

Unfortunately, the Ombudsman can’t do much if stocks of replacement THTC Meters don’t exist anywhere at any supplier. They’ve not been made in years and the last known manufacturer Horstmann (now known as Secure) quit making them over 10 years ago.

Smart Meter support for THTC is coming though.

They can’t magic up a meter no, but they can insist that Ovo put a sensible process in place and maybe offer compensation for the hassle and worry and stop the threats of bailiffs when @Celt261 is obviously trying to do their best to get the issue sorted in a sensible way!

Yes @elljay it is thanks for your reply this has been goin on nearly 3 years now I have been on to the ombudsman website today so will try get that finished , I know about the the thtc meter but it’s the fact they are still trying to ask me for two meter readings and not taking my One meter reading even though they know it dosent work .

Three years! That’s just horrendous!  My issue’s been going on since last October and that’s doing my head in!

Takes a while to put all the info into the Ombudsman’s site, but definitely worth it - they’ll tell Ovo to sort it out properly. 👍

Hey @Celt261,

I’m sorry to hear this, 

I’ll ask Forum_Support to reach out, please keep an eye on your private messages. 

OVO insists on sending me emails inviting me to install a smart meter, but no news on changes to my THTC set up so I can’t take them up on the kind offer. April is 3 months away when an answer is supposed to be found for the radiotelemetry switch off. 

Is there any other update on a solution? 

Also, my house is on the Tay river, new builds have smart meters so why can’t OVO swap me onto these? Given that OVO took over SSE contracts in this area, they should know if this is possible. Who do I contact to find out?