So recently decided to use Ovo boiler service, instead of my regular person. They sent someone on 27th Sept who said the boiler was in PERFECT CONDITION! A week later, boiler is showing signs of pressure loss, and unable to fill back up. When I called them I am told I do not have service cover & they can’t do anything. The boiler has been working fine ALL YEAR, till they showed up. Now I have to write to complaints and it will take 14 days to respond. This is just the worst result from using a so called reputable company.
TERRIBLE BOILER SERVICE
Hey
Really sorry to hear this,
You should be able to request a job report from the engineer visit. Does the boiler need re-pressurising? I’ve done this myself at home before a few times as it’s common for boilers to lose pressure over time.
If it’s a more complex issue than this you could ask the person you usually use. If they provide a job report that says the fault was due to OVO then you may be able to get the money recompensated.
You can find out more about our complaints procedure here.
Hey
Really sorry to hear this,
You should be able to request a job report from the engineer visit. Does the boiler need re-pressurising? I’ve done this myself at home before a few times as it’s common for boilers to lose pressure over time.
If it’s a more complex issue than this you could ask the person you usually use. If they provide a job report that says the fault was due to OVO then you may be able to get the money recompensated.
You can find out more about our complaints procedure here.
I will request a report. But the engineer himself did the pressure, beforehand it was perfectly okay. He left saying boiler in perfect order.
Also the reason I rang them is I am now no longer able to refil the boiler with pressure. After the workman came and did whatever he did to it. I will go through complaints but also a higher body who regulates energy companies. If they now offer additional services but actually are sending workmen who are unfit for the task. I wonder how many other people have had this experience. How can they just “serviced” my boiler to say it is fit and a week later it breaks down. It’s too much of a
I understand how frustrating this must be
Keep us posted with how it goes with the complaints team.
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.