So recently decided to use Ovo boiler service, instead of my regular person. They sent someone on 27th Sept who said the boiler was in PERFECT CONDITION! A week later, boiler is showing signs of pressure loss, and unable to fill back up. When I called them I am told I do not have service cover & they can’t do anything. The boiler has been working fine ALL YEAR, till they showed up. Now I have to write to complaints and it will take 14 days to respond. This is just the worst result from using a so called reputable company.
TERRIBLE BOILER SERVICE
Hey
Really sorry to hear this,
You should be able to request a job report from the engineer visit. Does the boiler need re-pressurising? I’ve done this myself at home before a few times as it’s common for boilers to lose pressure over time.
If it’s a more complex issue than this you could ask the person you usually use. If they provide a job report that says the fault was due to OVO then you may be able to get the money recompensated.
You can find out more about our complaints procedure here.
+4Hey
Really sorry to hear this,
You should be able to request a job report from the engineer visit. Does the boiler need re-pressurising? I’ve done this myself at home before a few times as it’s common for boilers to lose pressure over time.
If it’s a more complex issue than this you could ask the person you usually use. If they provide a job report that says the fault was due to OVO then you may be able to get the money recompensated.
You can find out more about our complaints procedure here.
I will request a report. But the engineer himself did the pressure, beforehand it was perfectly okay. He left saying boiler in perfect order.
Also the reason I rang them is I am now no longer able to refil the boiler with pressure. After the workman came and did whatever he did to it. I will go through complaints but also a higher body who regulates energy companies. If they now offer additional services but actually are sending workmen who are unfit for the task. I wonder how many other people have had this experience. How can they just “serviced” my boiler to say it is fit and a week later it breaks down. It’s too much of a
+4I understand how frustrating this must be
Keep us posted with how it goes with the complaints team.
Whatever happened in your situation. I had my boiler service as part of a free service last Wednesday and not it’s not working. The pressure it too high and it goes off everytime I turn the tap on or the heating on. I rang them and they won’t help as the service was over 4 working days ago. My boiler was in perfect working order and I had no problems until they touched it. I’m fuming I have a disabled child it’s freezing outside. I have complained but how long will that take
+4Hey
I’m really sorry to hear that you're having trouble with your boiler! It can be frustrating, but there are a couple of things you can try. Most boilers have a pressure relief valve, or you might want to bleed a radiator to help relieve some pressure in the system. You can find more helpful tips in the article "Boiler pressure too high: How to fix it " or "What to do if your central heating isn’t working?." on OVO Guides.
I hope your case handler can figure things out for you quickly. We’re all rooting for you to get everything back up and running smoothly soon!
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
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