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Rank 2
Michael D Hendry
Rank 2
June 6, 2024

Tapo smart switch - why is my schedule change not working?

  • June 6, 2024
  • 15 replies
  • 792 views

I received a couple of Tapo P110 smart switches when I joined, and used one in my garage to control the charging of my plug-in hybrid car. This worked fine when the power move range was 16:00 to 19:00, but repeated attempts to change the schedule for an “off” period of 18:00 to 21:00 have failed. I’ve even tried setting 16:00 to “on” and 19:00 to “off” to override the old settings, but to no avail.

Needless to say, I’ve tried a factory reset. 

Michael

Pinned Reply By Chris_OVO

Updated on 10/06/25 by Ben_OVO

Hey @Michael D Hendry,

 

I’d suggest reaching out to the manufacturer to ask for their support on if this is intended behaviour of the plugs and what could be done to resolve it. I had a quick look online at their website and Tapo fall under the care of TP-Link and you can email them at support.uk@tp-link.com. It says “customer support is available Monday to Friday: 10am-4:00pm. Average answer time: 24h-48hr”

 

Let us know what they say if you speak with them and then we can look at next steps to try and help! 

15 replies

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Chris_OVO
Community Manager
Chris_OVO
Community Manager
June 19, 2024

Hey @Michael D Hendry,

 

I’ve removed my previous post. Someone reached out to me to say the mailbox I gave couldn’t help with Tapo, and I didn’t want anyone else to get the wrong information. I’m going to dig deeper to see what else I can do, so I’ll reach out to you directly to pick this up! Keep an eye on your mailbox, and I’ll do my best.

Renewable energy jokes never get old.
BPLightlog
Super User
BPLightlogSuper User
Super User
June 19, 2024

From what I’ve seen elsewhere, it may be to do with a synchronisation issue with the device. 
I actually use the ‘Smart Life’ app to control several devices (including the Tapo).

I know it shouldn’t make a difference but possibly something on the set up conflicts with some of the settings. 
As this is a remote device, it can also be affected by others in the same location 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
M
Rank 2
Michael D HendryAuthor
Rank 2
June 19, 2024

That was a suggestion I got from TP-Link Support earlier today, so I disconnected my Tapo devices from Alexa.

So far, the “Ghost” switched the garage plug OFF shortly before 16:00, and my compensatory workaround switched ON at 16:02. I’m expecting the new Power Move schedule to switch it OFF again at 18:00, and the “Ghost” to switch ON again at 19:00, to be countermanded shortly afterwards by the new Power Move schedule switching OFF, and finally switch ON again at 21:00.

I don’t think it was Alexa that caused the problem, but we’ll see what transpires as the evening goes on.

 

Michael

    M
    Rank 2
    Michael D HendryAuthor
    Rank 2
    June 25, 2024

    I’ve finally convinced the TP-Link Support team that the item is faulty, and they’ve offered to send me a replacement -- as long as I can send them an invoice. If ever a “hollow laugh” is the correct response, now’s the time.

    Presumably Ovo ordered P110s by the hundred, or even by the thousand? 

    Is there any way of getting confirmation from Ovo that the P110 was supplied to me?

     

    Michael

    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    June 25, 2024

    Hi @Michael D Hendry,

     

    I’m happy to hear some progress has been made with this for you.

     

    I’ll chase this up for you and will be back as soon as I get an update.

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