Skip to main content
M
Rank 1
magstl
Rank 1
April 18, 2023
Solved

Solis Cloud- The battery does not charge or discharge.

  • April 18, 2023
  • 11 replies
  • 3172 views

hi, 

we had solar panels, an inverter and pure drive battery fitted. So far we have used a fraction of electricity produced. 

The battery does not charge or discharge.

Installer says it’s a fault and are waiting for pure drive- I think it’s set up as it charged from the grid at one point and discharged to the house, but they changed the settings and now nothing.

Installer also say the meter doesn’t show up on the system in any their installations. The meter in our fuse box has remained at zero. 

The real question - is this a set up fault or a product fault? 

Thanks

    Best answer by magstl

    Hello, 

    I contacted Pure Drive directly and they asked for photographs. It turns out there is a cable between the battery and the inverter on the wrong way round. 

    We don’t want to touch it, installer not responding so pure drive are sending out an engineer. 

    So angry at installer, but hoping it will be fixed soon. 

    Thanks for all your responses. 

    M

    11 replies

    Show previous replies
    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    April 26, 2023

    Pure Drive engineers came up to sort the issue. 

    The cable the installer used from the battery to the inverter was a Solis manufactured one. They do not work properly. He replaced the cable with a Pure Drive one and our battery is working.

     

    Yesterday we used 1.4kwh of power all day, finally we have what we paid for. 

     

    Good to hear @magstl . This will help others I’m sure

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd