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stefbrowne_132
Rank 2
January 9, 2023
Solved

Smart meter sending Solar generation as consumption?

  • January 9, 2023
  • 31 replies
  • 3980 views

Had solar and battery storage installed in December. All working as it should and inverter is showing solar generation, as is the Solar company’s app. But on the OVO portal and app our kWh consumption is unchanged, despite solar company data showing that we’re generating and using solar.

 

Rang the solar installer and they advised to contact OVO as they needed to send an update to the meter so it will record correctly.

 

I spent 5 hours in the web chat queue today to speak to someone. Eventually reached position 3 and then never got any further. So I thought I’d ask here first whether anyone has heard of this before and will a simple call fix the issue or not?

 

Just looking to hear similar experiences before I face another day of waiting in a long queue to get nowhere.

Best answer by BPLightlog

Hi @stefbrowne_132 on your picture I can only see one CT connection for the solar PV / Battery system .. there are usually 2. These can be arranged back to front and give false readings to the solar system (what make is it?)

Unless the installer has connected incorrectly, your smart meter which the energy company uses (OVO in this case) cannot add the solar generation onto the meter reading. As others have said, your smart meter does not need updating to cope with a solar installation.  

 

31 replies

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Newcomer
Dburrow2
Newcomer
January 24, 2023

Hey did you manage to fix this?

 

Currently having the same issue as you with my PV supplier out to check CT cables etc and couldn't see any issue. 

 

Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd