Hi, I live in Dundee, Scotland which is a fairly large city, senior citizen currently on pre payment meter THTC and know all about the RTS switch off. Made arrangements with OVO to change over to pay as you go Smart meter, Engineer arrived yesterday and couldn't do the switch as the Smart meter failed to connect, he sent the relevant information to OVO that no installation had been made, what happens next?
Engineer just said let OVO figure it out, can someone help
After 18 months, a few failed installations and miscommunication my new meter has been installed and seems to be working fine and it's all down to @Chris_OVO @Lukepeniket_OVO @Bradley_OVO and others working behind the scenes.
I have to give credit to them for their time, support and patience with me over this period of time but they pulled out all the stops, went above and beyond all expectations to get the job completed before my imminent rts switch off. Big job , Great team effort 👌
A big shout out to the SMS engineer who uninstalled the old meters and installed the new meter without leaving any mess behind whatsoever.
Finally, thanks to Forum Contributers/Advisers for their input throughout @Ben_OVO @Blastoise186 @Firedog spring to mind but am sure there were many more.
That's me sorted now and it comes with a great feeling of relief, as previously mentioned I couldn't have got to this point without the assistance of all of the aforementioned people.
Another email only worded differently mentioning update and priority register so I bit the bullet again and called only to be told yet again it was generic and to ignore . Adviser was very nice, checked all the previous notes on my account and confirmed no solution for my no signal area yet and when there is I will be contacted by a telephone call, not a text or email. The wait goes on .....
My neighbour got that version! So when I phoned surprise surprise they haven’t sorted out a solution to the problems with our ‘remote’ meters. Now saying we will call you and ignore all emails you get - completely different to what I was told in May when they were 2 weeks away from having a solution, and I’ll get an email with my name and that will identify that they have a solution.
you wonder why I despair and find the whole thing a farce. Will be contacting the ombudsman with my thoughts on how this whole thing is being handled!
Yes, I do admit it's getting a bit crazy now but at the end of the day they are going to have to come up with something suitable, I think they're leaving the problem installations to the very last minute, I'm a pre payment meter customer, I pay for exactly what I use, no estimates, no bills, never ever been in debt so apart from the rts controlling my heating and hot water I don't think I need a "smart meter" to tell me how much electricity I use!
Just gonna sliiiiiiiiiiiiiiiiiiiiiiide in here for a moment.
Luke contacted me today. He wishes to apologise for not being able to respond to you, but he’s been a bit tied up with the day job recently so hasn’t had the chance to check in on the Forum.
Most likely he’ll be back soon but he didn’t want you left in the dark without knowing why. I’ll try to cover for him where I can, but as I’m not an engineer myself, I won’t be able to give answers to quite the same level where he can.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Yes, I do admit it's getting a bit crazy now but at the end of the day they are going to have to come up with something suitable, I think they're leaving the problem installations to the very last minute, I'm a pre payment meter customer, I pay for exactly what I use, no estimates, no bills, never ever been in debt so apart from the rts controlling my heating and hot water I don't think I need a "smart meter" to tell me how much electricity I use!
Any update on this? I cann reach out to Luke internally & see if he can offer any advice here.
Following on from my last post 2 months ago, I contacted OVO again today to clarify exactly where I stood in regards to this RTS change over as we are now coming into the colder months only to be informed there is no resolution to no signal areas like mine and they will install a non smart meter, a traditional economy 10 meter will be installed on the 6th November.
Why haven't I been informed of this no resolution instead of waiting on a non existing direct call, this traditional economy 10 meter probably could have been installed months ago.
This has taken the best part of year to get to this stage, is there anyone in DD or surrounding areas been supplied with a traditional economy 10 meter because of no signal issues.
As anticipated my installation did not go ahead for various reasons,
The engineer did not have an economy 10 pay as you go meter with him,
There was no notes for the engineer to imply this although I was assured they would ensure the engineer would be informed,
Photos were sent back to management/advisers by the engineer,
The engineer spent an hour on the phone between managers/advisers etc and was informed this is a 5 terminal pay as you go set up which is done by another team (sms) and there's a long waiting list,
Could this be the same list that I have been on for nearly a year?
I now have to phone again in the morning and reiterate all my details again and see what they come up with.
