Hi, I live in Dundee, Scotland which is a fairly large city, senior citizen currently on pre payment meter THTC and know all about the RTS switch off. Made arrangements with OVO to change over to pay as you go Smart meter, Engineer arrived yesterday and couldn't do the switch as the Smart meter failed to connect, he sent the relevant information to OVO that no installation had been made, what happens next?
Engineer just said let OVO figure it out, can someone help
After 18 months, a few failed installations and miscommunication my new meter has been installed and seems to be working fine and it's all down to @Chris_OVO @Lukepeniket_OVO @Bradley_OVO and others working behind the scenes.
I have to give credit to them for their time, support and patience with me over this period of time but they pulled out all the stops, went above and beyond all expectations to get the job completed before my imminent rts switch off. Big job , Great team effort 👌
A big shout out to the SMS engineer who uninstalled the old meters and installed the new meter without leaving any mess behind whatsoever.
Finally, thanks to Forum Contributers/Advisers for their input throughout @Ben_OVO @Blastoise186 @Firedog spring to mind but am sure there were many more.
That's me sorted now and it comes with a great feeling of relief, as previously mentioned I couldn't have got to this point without the assistance of all of the aforementioned people.
Hi sorry, I didn’t get a notification of his post, just yours today Blastoise.
It was not an OVO engineer and I did tell him that my neighbours had one fitted in October and her set up was the same. He did say that the part I would need had not been invented yet but to be honest it was cold and snowy (although we have a long carport so he wouldn’t have got wet) and I actually thought he just couldn’t be bothered but didn’t want to say that initially.
I’m sorry I don’t know what MPAN is. The appointment was booked through the complex meter team.
Contacted OVO again today to raise a complaint regarding their lack of information regarding my failed installation from 29th November and the complaint advisor spoke to the RTS team who have said there is no solution as yet for "no signal areas" like mine and I will have to wait and see if a solution can be found and then they will contact me. They will not be fitting smart meters that cannot communicate in no signal areas. Complaint opened and closed, apparently it's up to the RTS team to resolve it.
Well, so today I called OVO again as they keep sending me emails to book a smart meter appointment. I phoned and explained that I was told they haven’t invented the equipment I need yet, so why should I be phoning when only they will know when the equipment is available?
So , turns out as I expected that the subcontractor (Michael) put on his form that he couldn’t replace meter due to the weather as it was an outdoor meter. Yes it is outside and under a carport. The fitter should not have told me a lie just because he didn’t want to be out in the cold or he should have said if it was unsafe due to the risk of snow blowing into the carport. It wasn’t actually snowing, it was very cold and there was snow lying on the drive, however the meter is under a carport and the area was free of snow, ice and not wet beside the meter.
I have his phone number so if OVO would like to take this up with his employer as this is NOT acceptable. I have now had 2 days when I have had to stay at home waiting for a fitter ( I am not prepared to call this man an engineer).
rebooked for next week but I have little faith ………..
As you can see from my post above yours, I was on to OVO on the 30th January and after 50 minutes the reply allegedly came from the RTS team saying they have no solutions as to what's happening in no signal areas and will not be fitting smart meters that will not communicate.
This has been ongoing since my failed installation 29th November so I am absolutely not going to be switched over by June but no one is willing to own the problem.
Complaint opened and closed within 50 minutes, am none the wiser but by the end of February I intend to escalate these issues by any means possible.
That’s disappointing and I’m sorry to hear that. Regardless of circumstances, I also don’t tolerate deliberately logging invalid reasons for not getting something done - especially if it’s just to cover up the “I can’t be bothered because I’m feeling lazy” excuse.
I will flag this with the Forum Moderators so please bear with me. Feel free to keep hold of that phone number for now or dispose of it as you see fit you want, just as long as you don’t post it on the Forum!
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