Hi, I live in Dundee, Scotland which is a fairly large city, senior citizen currently on pre payment meter THTC and know all about the RTS switch off. Made arrangements with OVO to change over to pay as you go Smart meter, Engineer arrived yesterday and couldn't do the switch as the Smart meter failed to connect, he sent the relevant information to OVO that no installation had been made, what happens next?
Engineer just said let OVO figure it out, can someone help
After 18 months, a few failed installations and miscommunication my new meter has been installed and seems to be working fine and it's all down to @Chris_OVO @Lukepeniket_OVO @Bradley_OVO and others working behind the scenes.
I have to give credit to them for their time, support and patience with me over this period of time but they pulled out all the stops, went above and beyond all expectations to get the job completed before my imminent rts switch off. Big job , Great team effort 👌
A big shout out to the SMS engineer who uninstalled the old meters and installed the new meter without leaving any mess behind whatsoever.
Finally, thanks to Forum Contributers/Advisers for their input throughout @Ben_OVO @Blastoise186 @Firedog spring to mind but am sure there were many more.
That's me sorted now and it comes with a great feeling of relief, as previously mentioned I couldn't have got to this point without the assistance of all of the aforementioned people.
After 18 months, a few failed installations and miscommunication my new meter has been installed and seems to be working fine and it's all down to @Chris_OVO @Lukepeniket_OVO @Bradley_OVO and others working behind the scenes.
I have to give credit to them for their time, support and patience with me over this period of time but they pulled out all the stops, went above and beyond all expectations to get the job completed before my imminent rts switch off. Big job , Great team effort 👌
A big shout out to the SMS engineer who uninstalled the old meters and installed the new meter without leaving any mess behind whatsoever.
Finally, thanks to Forum Contributers/Advisers for their input throughout @Ben_OVO @Blastoise186 @Firedog spring to mind but am sure there were many more.
That's me sorted now and it comes with a great feeling of relief, as previously mentioned I couldn't have got to this point without the assistance of all of the aforementioned people.
@janie thanks for the kind words - it’s us who should be thanking you for your patience.
Really happy to hear this is all sorted now - I can imagine you must feel very relieved now that it’s all over. Let’s hope going forward everything is easy with no further issues.
Keep in touch on the Forum if you ever have any further questions.
After 18 months, a few failed installations and miscommunication my new meter has been installed and seems to be working fine and it's all down to @Chris_OVO @Lukepeniket_OVO @Bradley_OVO and others working behind the scenes.
I have to give credit to them for their time, support and patience with me over this period of time but they pulled out all the stops, went above and beyond all expectations to get the job completed before my imminent rts switch off. Big job , Great team effort 👌
A big shout out to the SMS engineer who uninstalled the old meters and installed the new meter without leaving any mess behind whatsoever.
Finally, thanks to Forum Contributers/Advisers for their input throughout @Ben_OVO @Blastoise186 @Firedog spring to mind but am sure there were many more.
That's me sorted now and it comes with a great feeling of relief, as previously mentioned I couldn't have got to this point without the assistance of all of the aforementioned people.
What a journey this has been, and to @Ben_OVO’s point, we genuinely apprecaite your tried, and I’m sure tested, patience through this entire ordeal.
Can’t take any personal credit for this, I know this has been a passion project for @Chris_OVO @Ben_OVO @Abby_OVO and our wonderful @Lukepeniket_OVO to see a positive end to your RTS meter situation.
Glad to hear it might finally be over! Please don’t ever hesitate to reach out to us again on the forum and we’d love for you to offer any personal advice you can to any other struggling RTS customers who may find themselves looking through our topics here - your input has been invaluable!
@janie Thank you so much for your kind words! I really appreciate all the chats we’ve had to get things across the finish line. It’s been such a pleasure helping you on this journey. You’ve been incredibly patient and lovely to work with, even when things got a bit frustrating. Don’t be a stranger—please keep in touch! 😊
@janie I’m so pleased - and relieved - that you got there in the end! It will have been a painful journey for you, and it was frustrating for all concerned.
I don’t know whether I could trouble you to send us a couple of photos so we can see what solution the engineers landed on? Your configuration was hardly mainstream, so perhaps some of those reading this thread might like to see how they managed to get it to work.
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
