Hi, I live in Dundee, Scotland which is a fairly large city, senior citizen currently on pre payment meter THTC and know all about the RTS switch off. Made arrangements with OVO to change over to pay as you go Smart meter, Engineer arrived yesterday and couldn't do the switch as the Smart meter failed to connect, he sent the relevant information to OVO that no installation had been made, what happens next?
Engineer just said let OVO figure it out, can someone help
After 18 months, a few failed installations and miscommunication my new meter has been installed and seems to be working fine and it's all down to @Chris_OVO @Lukepeniket_OVO @Bradley_OVO and others working behind the scenes.
I have to give credit to them for their time, support and patience with me over this period of time but they pulled out all the stops, went above and beyond all expectations to get the job completed before my imminent rts switch off. Big job , Great team effort 👌
A big shout out to the SMS engineer who uninstalled the old meters and installed the new meter without leaving any mess behind whatsoever.
Finally, thanks to Forum Contributers/Advisers for their input throughout @Ben_OVO @Blastoise186 @Firedog spring to mind but am sure there were many more.
That's me sorted now and it comes with a great feeling of relief, as previously mentioned I couldn't have got to this point without the assistance of all of the aforementioned people.
According to the Engineer there wasn't a signal, I have seen posts saying that happens in "rural areas" but I am in a large city, thanks for your reply though. I will have to wait and see if OVO come up with a solution.
Rural is more usual as you say, distance from the transmitter, or mountains/hills, even trees can get in the way and be a problem.
In the urban environment it can be a building that is in the way, especially a building made with girders. (Girders are good for making Irn-Bru, but somtimes also good for blocking radio signals).
I would imagine granite would cause some problems too if there is enough of it between the transmitter and receiver - when you think about it it's a mountain that has been moved to build a city.
Rural is more usual as you say, distance from the transmitter, or mountains/hills, even trees can get in the way and be a problem.
In the urban environment it can be a building that is in the way, especially a building made with girders. (Girders are good for making Irn-Bru, but somtimes also good for blocking radio signals).
I would imagine granite would cause some problems too if there is enough of it between the transmitter and receiver - when you think about it it's a mountain that has been moved to build a city.
Yeah forgot about those house made of concrete with the rebar
I live in Dundee, Scotland … Smart meter failed to connect,
The smart meter will probably have tried to catch the LRR signal from the Angus TV tower. If your meter is on the wrong side of the Law or the house, not to mention if it’s down in a dungeon, the signal may well have difficulty getting through. It may be some time before a good solution is available, but you’ll have to get a new meter before next June anyway. If all else fails, you’ll probably get an Economy 7 meter.
I’m not sure whether pre-payment is another complicating factor. Are you sure that’s the best solution for you? The new smart meter will do its job of measuring your electricity consumption, but you’d have to submit readings manually until the connection is made. It could be that topping-up will be a pain, but @Blastoise186 would know more about that.
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Thanks for your reply, probably right about the Angus transmitter also meter is located in cupboard under stairs. For budgeting purposes pre payment suits me , the local shop does top up etc, being senior and at home most of the time economy 10 is also my best option. I don't know how long OVO will take to get back to me about this, the Engineer obviously sent the failed installation details to them. As far as I am aware none of my neighbours have smart meters so it could mean the whole street is out of signal range
