Schedule of my storage heaters doesn't match the off-peak hours on my plan - Can you help me?

Awesome work ​@Chris_OVO - Thanks for going the extra mile for our community! Also, thank’s to ​@Firedog for keeping on top of this.

​@VOU30 Please let us know how you get on and fingers crossed we’re at the end of this 🤞

Thank you for go beyond and above. I think the problem is no more. As heater is not consuming electricity now and the sign in the meter remains correct. It's 2:30pm now. Usually on other days change happened from 1 pm and remains till 4:30.

I can't say enough thanks for this. 

This forum is awesome.

It’s a great Forum isn’t it! :D

The Forum Moderators can’t usually intervene like that outside of special edge cases, but between the Forum Moderators and Forum Volunteers (like me!), we’re a very powerful resource that can do a ton of magic tricks.

If you ever need us again, you know where to find us!

  🙌

As far as I’m concerned, you’re very welcome. You too deserve a load of kudos - without your tenacity and engagement, I doubt we’d have got to this conclusion. I’m only sorry that you had to put up with so many apparently clueless support staff, who are clearly in need of some training. I hope ​@Bradley_OVO takes that further. 

​@Chris_OVO obviously knew who to ping to get this done - wouldn’t it have been nice if that had happened as soon as the error was nailed down?

Enjoy!   

Thank you for the understanding. It was the first time in my life to saw a smart meter or a plan with two rates. Even my previous flat in London doesn't have a smart meter. As a non English speaker it was difficult for me to continue conversations over the phone so many times. You guys were the backbone from where I knew something was not right with my current setup and continued to push. And I've learnt many things through this forum.